What is inbound and outbound?

Question

Accepted Answer

Inbound and outbound refer to different types of customer interactions in customer care.

Inbound refers to customer interactions initiated by the customer, such as phone calls, emails, or chat messages.
Outbound refers to customer interactions initiated by the company, such as follow-up calls, sales calls, or customer surveys.
Inbound interactions focus on addressing customer inquiries, resolving issues, or providing support.
Outbound interactions focus on proactive customer outreach, sales, or gathering feedback.
Examples of inbound customer care include answering customer queries, troubleshooting technical issues, or assisting with product returns.
Examples of outbound customer care include following up with customers after a purchase, conducting customer satisfaction surveys, or promoting new products or services.

Accepted Answer

Inbound call center handle incoming call to business call

Outbound call center agent outgoing phone calls

Accepted Answer

Inbound call center handle incoming call to business call

Outbound call center agent outgoing phone calls

Accepted Answer

THERE IS A PROCESS ON INWARDING ANY ITEM OR GOODS THAT IS CALLED INBOUND & OUTBOUND IS A OUTWARDIND THAT GOODS OR ITEM WHICH WAS INWARDING.

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