Case Interview: It was a profit & Loss case. There is a shoppers stop store in a mall & it has been experiencing loss. Find out the reason behind it & suggest ways to improve the situation.

Question

Accepted Answer

[Please note that I stands for Interviewer and C stands for Candidate]

C: I first summarized the case & asked if I had got the objective right.

I: Yes

C: Approached the profit & loss case in the traditional way. Profit = revenue – expense. Focused on the expenses part first. Has there been any increase in the labour costs over the years?

I: Not much.

C: Any increase in the commission expected by the various brands that shoppers stop keeps?

I: No.

C: Any increase in the rent being payed?

I: No.

C: So the problem seems to be on the revenue side. Have the no. of sales been dropping?

I: Yes.

C: Has some other better mall opened nearby where the public is getting diverted to?

I: No.

C: Have the footfalls inside the mall remained the same in the past few months?

I: Yes.

C: Have the footfalls in the store remained the same? Has some other better mall opened nearby where the public is getting diverted to?

I: No.

C: Have the footfalls inside the store remained the same in the past few months?

I: No, they have decreased over time.

C: does the store cater to the needs of the public that enters it? Does it keep track of all the latest trends? Is it catering the age group of the public entering the store?

I: Yes to all questions.

C: What is the location of the store inside the mall?

I: It is in a corner & beside a washroom. The interviewer seemed happy at this point because this was the problem. The store was not properly visible to the public.

C: To increase sales put banners of shoppers stop store beside the entrance of the mall & put up directions to direct the public to the store.

The interviewer seemed satisfied with the solution.

In the end I was asked if I had any questions for the interviewer?

It is extremely important to ask good questions in this part. This shows your interest in the company & how enthusiastic are you about working in it.

Case Interview: It was a profit & Loss case. There is a shoppers stop store in a mall & it has been experiencing loss. Find out the reason behind it & suggest ways to improve the situation.

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Case Interview: It was a profit &amp; Loss case. There is a shoppers stop store in a mall &amp; it has been experiencing loss. Find out the reason behind it &amp; suggest ways to improve the situation.

Top Deloitte Consultant interview questions & answers

Popular interview questions of Consultant

Top HR questions asked in Deloitte Consultant

Case Interview: It was a profit & Loss case. There is a shoppers stop store in a mall & it has been experiencing loss. Find out the reason behind it & suggest ways to improve the situation.