1. Guess the total no. of order complaints placed on the major online food delivery service in the location of your choice. 2. Guess the total no. of executives assigned for customer service department in the organizations like Zomato/Swiggy.

Question

Accepted Answer

The total number of order complaints on major online food delivery service in a chosen location can vary based on factors like population, service quality, and competition.

The total number of order complaints can be influenced by the size of the population in the chosen location. Higher population may result in more orders and potentially more complaints.
Service quality plays a crucial role in the number of order complaints. If the delivery service consistently fails to meet customer expectations, the number of complaints is likely to be higher.
Competition in the online food delivery market can also impact the number of order complaints. If there are multiple major players in the chosen location, customers may switch to alternatives if they face issues, resulting in fewer complaints for a specific service.
Factors like delivery time, order accuracy, customer support responsiveness, and overall user experience can contribute to the number of order complaints.
Examples of major online food delivery services include Zomato, Swiggy, Uber Eats, Grubhub, and DoorDash.

Accepted Answer

[Please note that I stands for Interviewer and C stands for Candidate]

C: Can I consider the food delivery service to be Swiggy and the location to be Bangalore as I have been there for the past 3 years?

I: Yes.

C: Can I take the time frame of 1 month for the total no of orders placed and then approximate the total no of complaints or queries?

I: Yes. Since the time is limited so just let me know the approach which you would take?

C: Following are the steps:

Step 1: Approximate the population of Bangalore.
Step 2: Segment the population in 4 different age groups.
Step 3: Approximate the % of people from each age group who would make online orders.
Step 4: Approximate the average orders per week (different buckets for Weekdays and Weekends) from different age groups?
Step 5: Compute the total orders.
Step 6: Approximate the frequency of complaints or no of complaints per 1000 orders. Make buckets on different kinds of requests/complaints and then estimate the total complaints per week.
Step 7: Calculate the total complaints/requests received per month?
Step 8: Assignment of executives would be based on no of complaints received per week.
Step 9: Executives would work in slots. More executives in the peak time i.e., weekends and in evenings.

1. Guess the total no. of order complaints placed on the major online food delivery service in the location of your choice. 2. Guess the total no. of executives assigned for customer service department in the organizations like Zomato/Swiggy.

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