Cummins Field Service Engineer Interview Questions and Answers for Freshers

Numericals related questions

Regarding alternators and generators

Q1. About yourself, family background.
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Q2. Past experience, current job clarification
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Q1. About Boilers / heat pump and check points ?
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Q2. If gas pressure is low what are the possibility and what is the corrective actions taken by you ?
Ans. 
Low gas pressure can lead to various issues like inefficient operation or equipment failure. Corrective actions include checking for leaks, adjusting regulators, and ensuring proper ventilation.
• Check for leaks in the gas system

• Adjust regulators to increase gas pressure

• Ensure proper ventilation for gas combustion

• Inspect gas supply lines for blockages or restrictions

• Verify that gas appliances are functioning properly
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Q1. Total experience and current total ctc ?
Ans. 
I have 5 years of experience in the field and my current total CTC is $60,000.
• 5 years of experience in service engineering

• Current total CTC is $60,000

• Experience includes troubleshooting, maintenance, and repair of equipment
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Q1. Have a job for me
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Q2. Have job for me in this year
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Q1. What kind of for me
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Q2. Where is your head office
Ans. 
Our head office is located in downtown New York City.
• Head office is in downtown New York City

• Easily accessible by public transportation

• Close to major landmarks and attractions
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Q1. Principal of IC engine?
Ans. 
The principle of an IC engine involves the conversion of chemical energy into mechanical energy through the process of combustion.
• IC engine operates on the principle of internal combustion, where fuel is burned inside the engine to produce power.

• The combustion process generates high pressure and temperature gases that expand and push the piston, converting chemical energy into mechanical energy.

• The mechanical energy pr...read more
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Q2. How to function Diesel engine?
Ans. 
A diesel engine functions by compressing air in the cylinder, injecting fuel, and igniting the fuel-air mixture to create combustion.
• Diesel engines compress air in the cylinder to high pressures, typically around 15:1 compression ratio.

• Fuel is injected into the cylinder at the end of the compression stroke.

• The fuel is ignited by the heat generated from the high compression, not by a spark plug like in gasoline engines.

• ...read more
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Q3. Different between Diesel and petrol?
Ans. 
Diesel is heavier and less volatile than petrol, leading to differences in combustion, efficiency, and emissions.
• Diesel is heavier and less volatile than petrol

• Diesel engines compress air to ignite fuel, while petrol engines use spark plugs

• Diesel engines are more fuel-efficient but produce more emissions

• Petrol engines are quieter and faster than diesel engines
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Q4. What gear? Types of gear?
Ans. 
Gears are mechanical devices that transmit motion and power between rotating shafts. Types include spur, helical, bevel, worm, rack and pinion.
• Spur gears have straight teeth and are the most common type

• Helical gears have angled teeth for smoother operation

• Bevel gears have cone-shaped teeth for changing direction of rotation

• Worm gears have a screw-like appearance and are used for high torque applications

• Rack and pinion ...read more
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Q5. How to handle customer?
Ans. 
Handle customers with patience, empathy, and effective communication.
• Listen actively to understand their concerns

• Show empathy and understanding towards their situation

• Communicate clearly and professionally

• Offer solutions or alternatives to address their needs

• Follow up to ensure customer satisfaction
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Q6. What is role of previous company? etc
Ans. 
The role of my previous company was to provide technical support and maintenance services for various equipment and systems.
• Providing technical support to customers for troubleshooting issues

• Performing regular maintenance and inspections on equipment

• Installing and configuring new systems

• Training customers on how to use the equipment effectively
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Q1. Basic electrical and mechanical subject related questions
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Q2. Electricity EMF resistance semiconductor voltage current etc.
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Q3. Torque, force assembly design, diagrams
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Breakdown handle in 48 hours

Q1. Basic information about work
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Q1. Warranty handle for Diesel equipments
Ans. 
Handling warranty for Diesel equipments involves understanding the terms and conditions, verifying eligibility, coordinating repairs, and ensuring customer satisfaction.
• Understand the terms and conditions of the warranty for Diesel equipments

• Verify the eligibility of the equipment for warranty coverage

• Coordinate repairs or replacements as needed under warranty

• Ensure customer satisfaction by providing timely and efficie...read more
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Q1. Family inquiry or other
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Q2. Education baground
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Q1. Experience based Questions
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Q2. Plc and vfd or electrical system
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Q1. What is a Service Management?
Ans. 
Service Management is the process of planning, coordinating, and optimizing the delivery of services to meet the needs of customers.
• Service Management involves designing, transitioning, delivering, and improving services to ensure they meet customer requirements.

• It includes processes, policies, and procedures to manage service delivery and support.

• Examples of Service Management frameworks include ITIL (Information Tech...read more
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