CMS MARSHALL Senior Customer Support Executive Interview Questions and Answers

Q1. Angel broking company best work place
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Angel broking company provide work for home
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Q2. How to joined angel broking company
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Angel broking company best work place
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Q3. Used to work for Angel Broking, may join again
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Angel broking company provide work form home
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Q1. My job is siqure
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Q1. Best platforms angel broking
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Q1. Angel broking best work place
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Any assessment complete

First I know all about terms and conditions

Group discussions second we are solve problem

I will do itAll problem clear and assignment files and I will try my best

Q1. Submitted file hr clear all problem
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I have meet the customer and introduce customer and get docs and clear all formality and file ready and submitted hr
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Q2. No question no comments
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Phone pey the best company in peymnt app India firs peymnt app and faster peymnt app
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Q3. I Will try my best
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I have try my best in phone pey Compney and I have best post this vomnet
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Q4. Phone pey POS and soundbox processors verry simple
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Q5. Already I have work in phone pey
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Email writing about some scenarios

Q1. Self introduction, previous experience
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Q2. About your goals
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It's nice one to be honest

Q1. Tell me about yourself
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It only ask about mathematical , and grammatical knowledge

Q1. Normal introduction , and looking communication skills
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Q1. What is cx service , how can you tackle a difficult cx
Ans. 
CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.
• Active listening to understand the customer's concerns and needs

• Showing empathy towards the customer's situation and emotions

• Problem-solving to find a solution that meets the customer's expectations

• Effective communication to explain the resolution and ensure cust
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Q1. About yoursself what your exp
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Q1. No round complete
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Q1. Introduce about yourself
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I am a dedicated and experienced Customer Care Executive with excellent communication skills.
• I have worked in the customer service industry for 5 years.

• I have a strong ability to empathize with customers and understand their needs.

• I am skilled in resolving customer complaints and finding solutions to their problems.

• I have received multiple awards for providing exceptional customer service.

• I am fluent in multiple langua...read more
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Q2. What is your role on your last company
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I was responsible for providing excellent customer service and resolving customer issues in a timely manner.
• Provided support to customers via phone, email, and chat

• Assisted customers with product inquiries, troubleshooting, and account management

• Resolved customer complaints and escalated issues to the appropriate department when necessary

• Maintained accurate records of customer interactions and transactions

• Collaborated ...read more
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Q3. What is your salary expectations
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I would expect a competitive salary based on my experience and skills.
• I have researched the average salary range for Customer Care Executives in the industry.

• I have considered my qualifications, experience, and skills when determining my salary expectations.

• I am open to negotiation and willing to discuss the salary package in detail during the interview process.

• I believe that fair compensation is important for both the...read more
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Q4. Reason for left the last company
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Seeking better growth opportunities and a more challenging role.
• Limited scope for career advancement in the previous company

• Desire for a more challenging and fulfilling role

• Seeking a company with a better work culture and values

• Relocation or personal reasons

• Company downsizing or restructuring
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Q1. Tell me about your self ?
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Q2. Tell me about your last weekend ?
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Q3. Where do you see yourself in 5 years ?
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Q4. What do you know about online transaction ?
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Online transactions refer to the process of electronically transferring money or making payments over the internet.
• Online transactions involve the exchange of funds or information between a buyer and a seller through the internet.

• They are commonly used for purchasing goods and services, paying bills, transferring money, and more.

• Security measures such as encryption and authentication are crucial to protect sensitive in...read more
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Q5. What do you know about paytm?
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Paytm is a digital payment platform that allows users to make online transactions, including mobile recharges, bill payments, and online shopping.
• Founded in 2010 by Vijay Shekhar Sharma

• Offers services like mobile recharges, bill payments, online shopping, and ticket bookings

• Allows users to transfer money to friends and family

• Provides cashback and discounts on transactions

• Has a digital wallet feature for storing money
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