20+ SLK Global Services Interview Questions and Answers

I would apologize for any behavior that caused dissatisfaction and highlight the benefits of banking with SBI.

• Listen to the customer's concerns and acknowledge their feelings

• Apologize for any behavior that caused dissatisfaction

• Explain how SBI can meet their banking needs and offer better services

• Provide examples of satisfied customers who switched to SBI

• Assure the customer of excellent customer service and support

• Offer to assist with the account opening process

• Follow up with...read more

NABARD is a bank for agriculture and small scale industries.

• NABARD stands for National Bank for Agriculture and Rural Development.

• It was established in 1982.

• It provides financial and technical assistance to farmers, rural development agencies, and small scale industries.

• It also promotes sustainable agriculture and rural development.

• Examples of its schemes include Dairy Entrepreneurship Development Scheme, Micro Irrigation Fund, and Tribal Development Fund.

Types of banks include commercial, investment, and central banks. Private banks established after 1991 include HDFC, ICICI, and Axis Bank.

• Types of banks: commercial, investment, central

• Private banks established after 1991: HDFC, ICICI, Axis Bank

• Commercial banks offer services to individuals and businesses

• Investment banks offer services related to securities and investments

• Central banks regulate monetary policy and oversee the banking system

• HDFC Bank was established in 1994

• ICI...read more

Banking is the business of accepting deposits and lending money. Banks earn profit through interest on loans and fees for services.

• Banks accept deposits from customers and use that money to make loans to other customers

• Interest on loans is the primary source of revenue for banks

• Banks also earn fees for services such as account maintenance, ATM usage, and wire transfers

• The name of the Relationship Manager is not relevant to the question

Assets are resources owned by an individual or organization, while liabilities are debts or obligations owed to others.

• Assets can include cash, investments, property, and equipment.

• Liabilities can include loans, mortgages, and unpaid bills.

• The difference between assets and liabilities is known as net worth or equity.

• In banking, assets can also refer to the loans and investments held by the bank.

• Managing assets and liabilities is important for financial planning and risk manag...read more

B2B involves businesses selling to other businesses, B2C involves businesses selling to consumers, C2B involves consumers selling to businesses.

• B2B (Business to Business) - Companies selling products or services to other companies. Example: IBM selling software to Microsoft.

• B2C (Business to Consumer) - Companies selling products or services directly to consumers. Example: Amazon selling books to individual customers.

• C2B (Consumer to Business) - Consumers selling products or s...read more

Functions of banking include accepting deposits, providing loans, facilitating payments, and offering financial services.

• Accepting deposits from customers

• Providing loans to individuals and businesses

• Facilitating payments through various channels like checks, online transfers, and cards

• Offering financial services such as investment management, insurance, and wealth management

• Acting as intermediaries between borrowers and lenders

There are X branches and Y ATMs in CUB.

• CUB has X branches located across various cities.

• There are Y ATMs spread out in different locations for customer convenience.

The current Education Minister of India is Dharmendra Pradhan.

• Dharmendra Pradhan took charge as the Education Minister of India in July 2021.

• He was previously serving as the Minister of Education and Skill Development in the Government of India.

• Pradhan has been actively involved in various educational reforms and initiatives in the country.

The major functions of a bank include accepting deposits, providing loans, facilitating payments, and offering financial services.

• Accepting deposits from customers

• Providing loans to individuals and businesses

• Facilitating payments through various channels like checks, online transfers, and cards

• Offering financial services such as investment advice, wealth management, and insurance products

Customer segmentation is the process of dividing customers into distinct groups based on their characteristics and behaviors.

• Segmentation is done based on various factors such as demographics, psychographics, and behavior.

• Demographic segmentation involves dividing customers based on age, gender, income, and other demographic variables.

• Psychographic segmentation considers customers' lifestyle, values, interests, and attitudes.

• Behavioral segmentation categorizes customers based...read more

Narendra Modi is the current Prime Minister of India.

• Narendra Modi has been serving as the Prime Minister of India since May 2014.

• He is a member of the Bharatiya Janata Party (BJP) and the Rashtriya Swayamsevak Sangh (RSS).

• Modi previously served as the Chief Minister of the state of Gujarat from 2001 to 2014.

My favorite subject is psychology.

• I find the study of human behavior and the mind fascinating.

• I enjoy learning about different theories and concepts in psychology.

• Psychology helps me understand and connect with people better in my role as a Relationship Manager.

• I appreciate how psychology can be applied to various aspects of life, including personal relationships and professional interactions.

Portfolio marketing involves promoting a group of products or services to a specific target market.

• Involves promoting a collection of products or services together

• Targeted towards a specific market segment

• Focuses on showcasing the benefits and value of the entire portfolio

• Strategies may include cross-selling, upselling, and bundling products/services

One very useful bank is Chase Bank.

• Chase Bank offers a wide range of financial products and services.

• They have a large network of branches and ATMs for convenient access.

• Chase Bank provides online and mobile banking options for easy account management.

• They offer competitive interest rates on savings accounts and CDs.

• Chase Bank has a good reputation for customer service and support.

Set credit limit based on borrower's credit history, income, and financial stability.

• Consider borrower's credit score and history to determine risk level

• Evaluate borrower's income and financial stability to assess ability to repay

• Set a limit that balances risk and borrower's ability to repay

• Regularly review and adjust credit limits based on borrower's financial status

Different types of mortgages include fixed-rate, adjustable-rate, FHA, VA, and jumbo loans.

• Fixed-rate mortgages have a set interest rate for the life of the loan.

• Adjustable-rate mortgages have an interest rate that can change over time.

• FHA loans are backed by the Federal Housing Administration and have lower down payment requirements.

• VA loans are guaranteed by the Department of Veterans Affairs and are available to eligible veterans and their spouses.

• Jumbo loans are for amoun...read more

Current ratio formula is a financial metric used to evaluate a company's ability to pay its short-term obligations.

• Current ratio formula = Current Assets / Current Liabilities

• It measures a company's liquidity and ability to cover its short-term debts

• A ratio above 1 indicates the company has more current assets than liabilities

• For example, if a company has $100,000 in current assets and $50,000 in current liabilities, the current ratio would be 2

Repo rate is the rate at which the central bank lends money to commercial banks for short-term periods.

• Repo rate is used by central banks to control inflation and liquidity in the economy.

• A higher repo rate means higher borrowing costs for banks, leading to lower money supply and lower inflation.

• Conversely, a lower repo rate means lower borrowing costs for banks, leading to higher money supply and potentially higher inflation.

LC stands for Letter of Credit and BG stands for Bank Guarantee. They are financial instruments used in international trade.

• LC is a document issued by a financial institution guaranteeing payment to a seller upon presentation of documents confirming shipment of goods.

• BG is a promise from a bank that the liabilities of a buyer will be met in the event that the buyer fails to fulfill the contractual obligations.

• Both LC and BG are commonly used in international trade to provide ...read more