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CCS Computers Senior Customer Support Engineer Interview Questions and Answers

Updated 24 Sep 2022

CCS Computers Senior Customer Support Engineer Interview Experiences

1 interview found

Senior Customer Support Engineer Interview Questions & Answers

user image Anonymous

posted on 24 Sep 2022

I applied via Naukri.com

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Introduction & all details about previous company
    • Add your answer
  • Q2. Some small technical round related to outlook questions
    • Add your answer
Round 3 - Technical 

(4 Questions)

  • Q1. Question about outlook configuration & .pst backup process
    • Add your answer
  • Q2. Question about domain & active directory
    • Add your answer
  • Q3. Question about some CPU components
    • Add your answer
  • Q4. Question about projector & LED screen
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing be confident about what you write on your resume & be straight forward,be honest

Top trending discussions

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Engineering - Software & QA
2w (edited)
unsurpassedalbert
Verified Icon
·
works at
TCS
Trying to switch after 8 years
I have been working in IT INDUSTRY for 8 years in the same Company I always thought about stability and a secure job that's the reason. I never tried to switch but now due to family expenses I need to change companies in any conditions. Please can anybody suggest the companies with the same stability and security of jobs in the IT sector Worked in the following domains till now Hitech domain Banking(BFSI) domain Telecom - Verizon
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Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

A3logics user image Anonymous

posted on 18 Aug 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Tell me about your experience
  • Ans. 

    I have over 5 years of experience in customer support roles, handling various inquiries and providing solutions.

    • Managed customer inquiries through phone, email, and chat

    • Resolved customer complaints and issues in a timely manner

    • Trained new team members on customer support processes

    • Utilized CRM software to track customer interactions

    • Implemented strategies to improve customer satisfaction ratings

    • Answered by AI
    Add your answer
  • Q2. How do you manage if client escalated on you ?
  • Ans. 

    Stay calm, listen actively, empathize, apologize if necessary, offer solutions, escalate if needed.

    • Remain calm and composed

    • Listen actively to understand the client's concerns

    • Empathize with the client's situation

    • Apologize if necessary, even if it's not your fault

    • Offer solutions or alternatives to address the issue

    • Escalate to a supervisor or higher authority if the situation requires it

    • Answered by AI
    Add your answer

Customer Care Executive Interview Questions & Answers

Junglee Games user image Anonymous

posted on 4 Sep 2021

I applied via Recruitment Consultant and was interviewed in Aug 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Very Basic questions about your last work exp. and if you are comfortable with night and rotational shift.
    • Add your answer
  • Q2. Why you are choosing Us?
  • Ans. 

    We are choosing you because of your excellent reputation and commitment to customer satisfaction.

    • Your company has a strong track record of providing exceptional customer service.

    • We have heard positive feedback from other customers about their experiences with your company.

    • Your company's values align with our own, particularly in terms of prioritizing customer satisfaction.

    • We believe that working for your company will p...

    • Answered by AI
    Add your answer
  • Q3. First round was easy, it was a written test. It had 2 unseen passages and then 5-6 simple English fill in the blanks sentences.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing specific just be yourself and confident don't worry if you don't know anything about gaming.
More about working at CCS Computers

CCS Computers Interview FAQs

How many rounds are there in CCS Computers Senior Customer Support Engineer interview?
CCS Computers interview process usually has 3 rounds. The most common rounds in the CCS Computers interview process are Resume Shortlist, HR and Technical.
How to prepare for CCS Computers Senior Customer Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at CCS Computers. The most common topics and skills that interviewers at CCS Computers expect are Configuration, Troubleshooting, Monitoring, Networking and Switching.
What are the top questions asked in CCS Computers Senior Customer Support Engineer interview?

Some of the top questions asked at the CCS Computers Senior Customer Support Engineer interview -

  1. Some small technical round related to outlook questi...read more
  2. Question about outlook configuration & .pst backup proc...read more
  3. Question about projector & LED scr...read more

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CCS Computers Senior Customer Support Engineer Salary
based on 49 salaries
₹2.9 L/yr - ₹5.2 L/yr
19% less than the average Senior Customer Support Engineer Salary in India
View more details

CCS Computers Senior Customer Support Engineer Reviews and Ratings

based on 17 reviews

3.6/5

Rating in categories

3.0

Skill development

3.3

Work-Life balance

3.5

Salary & Benefits

4.7

Job Security

3.9

Company culture

3.4

Promotions/Appraisal

3.6

Work Satisfaction

Explore 17 Reviews and Ratings
CCS Computers Salaries in India
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₹2.8 L/yr - ₹5.2 L/yr

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