what is the difference between customer support and service

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Customer support focuses on assisting customers with issues and inquiries, while customer service encompasses the overall experience and satisfaction of the customer.

Customer support is reactive, addressing specific problems or questions raised by customers.
Customer service is proactive, aiming to create a positive overall experience for the customer.
Customer support typically involves troubleshooting technical issues or providing information about products or services.
Customer service includes elements like personalized interactions, follow-up communication, and feedback collection.
Customer support is often provided through channels like phone, email, or chat.
Customer service can extend to aspects like product quality, delivery speed, and after-sales support.

what is the difference between customer support and service

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