C3I Solutions Technical Support Executive Interview Questions and Answers

Q1. Salary expectation
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Q2. Are u ready for night shift
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Basic of troubleshooting questions terms like bios, boot,drivers

Q1. Introduce yourself?
Ans. 
I am a dedicated Technical Support Executive with 5 years of experience in troubleshooting hardware and software issues.
• 5 years of experience in technical support

• Proficient in troubleshooting hardware and software issues

• Strong communication skills

• Ability to work under pressure

• Certified in IT support
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Q2. Why you want to join this company and if you will get this job how long you gonna work here
Ans. 
I want to join this company because of its reputation for excellent customer service and technical innovation. I plan to work here long-term to grow my skills and contribute to the company's success.
• I am impressed by the company's commitment to providing top-notch technical support to customers.

• I believe in the company's values and culture, which align with my own professional goals.

• I see great opportunities for career...read more
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Q1. Introduce yourself?
Ans. 
I am a dedicated Technical Support Executive with 5 years of experience in troubleshooting hardware and software issues.
• 5 years of experience in technical support

• Proficient in troubleshooting hardware and software issues

• Strong communication skills

• Ability to work under pressure

• Certified in IT support
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Q2. If you will get an anonymous email from our partner, And you don't know the solution of the issue, What will you do in this situation???
Ans. 
I would escalate the email to the appropriate team for further investigation and resolution.
• Verify the authenticity of the email and check for any specific instructions or details provided.

• Attempt to gather more information or context from the partner if possible.

• Escalate the email to the relevant team or supervisor for further assistance.

• Ensure timely communication with the partner to keep them informed of the progres...read more
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Q1. Are you willing to work in night shift???
Ans. 
Yes, I am willing to work in night shifts as needed for the role of Technical Support Executive.
• I am flexible with my working hours and understand the importance of providing support round the clock.

• I have previous experience working night shifts in a similar role and have no issues with adjusting my schedule.

• I am committed to meeting the needs of the customers and the company, even if it requires working during non-tr
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Q2. Are you okay in rotational shifts???
Ans. 
Yes, I am comfortable with rotational shifts as I have prior experience working in such shifts.
• I have previous experience working in rotational shifts.

• I am adaptable and can adjust my schedule accordingly.

• I understand the importance of flexibility in a technical support role.
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Q1. Communication round
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Q2. General knowledge about the work
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Q1. Where do you see yourself in 5 years?
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Q2. How happy when you work
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Q3. Talk any topics about covid
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Q1. How can you change your wife password
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Q2. What is wifi how do connect it
Ans. 
Wi-Fi is a wireless networking technology that allows devices to connect to the internet or communicate with each other wirelessly.
• Wi-Fi stands for Wireless Fidelity.

• It uses radio waves to transmit data between devices.

• To connect to Wi-Fi, you need a Wi-Fi enabled device (e.g., smartphone, laptop) and a Wi-Fi network.

• You can connect to a Wi-Fi network by selecting it from the available networks list on your device and ...read more
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Q1. What your favorites thing you love the most
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Q1. Introduction about yourself
Ans. 
I am a dedicated and experienced Technical Support Executive with a strong background in troubleshooting and customer service.
• Over 5 years of experience in providing technical support to customers

• Proficient in troubleshooting hardware and software issues

• Excellent communication skills and ability to explain technical concepts to non-technical users

• Certified in ITIL and experienced in using ticketing systems like Zendesk

• ...read more
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Q2. Speak for 1 min on child labour
Ans. 
Child labour is a global issue involving children working in exploitative conditions, depriving them of education and a normal childhood.
• Child labour is a violation of children's rights and is often driven by poverty and lack of access to education.

• Children are forced to work in hazardous conditions, affecting their physical and mental well-being.

• Many industries such as agriculture, manufacturing, and mining rely on ch...read more
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Q1. What u know about BPO
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• It helps companies focus on their core competencies while reducing costs and improving efficiency.

• BPO services can be delive...read more
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Q2. What exactly is TP
Ans. 
TP stands for Technical Support Executive.
• TP is a role in the technical support department of a company.

• Responsibilities include providing technical assistance to customers, troubleshooting issues, and resolving problems.

• TPs may also be involved in training customers on how to use products or services effectively.
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There was the Amcat test in which there were 51 computer based questions we have to complete that in 60 mins.

Q1. Why you want to join this company ..??
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Q2. Where do you see yourself after 5 years in this company…??
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Q1. Tell me about yourself
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Q2. Your best memory in your school days ?
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Typing test

Chatting with a HR to check grammar

Q1. My speaker isn't working
Ans. Check your mike unplug and plug it back in try another port
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Q1. Talk about your favourite beverage
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Q2. Your favourite picnic spot
Ans. 
My favourite picnic spot is a secluded beach with crystal clear waters and white sandy beaches.
• Secluded beach location

• Crystal clear waters

• White sandy beaches
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Q1. Explain dns to me like i know nothing about computers
Ans. 
DNS is like a phone book for the internet, translating domain names into IP addresses.
• DNS stands for Domain Name System

• It translates human-readable domain names (like google.com) into IP addresses (like 172.217.3.206)

• DNS helps computers locate websites and other resources on the internet

• It works by querying a series of servers to find the correct IP address for a given domain name
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Q2. How do you format external drive
Ans. 
To format an external drive, you can use the built-in formatting tools on your computer.
• Connect the external drive to your computer

• Open Disk Management on Windows or Disk Utility on Mac

• Select the external drive and choose the format option (e.g. exFAT, NTFS, FAT32)

• Follow the on-screen instructions to complete the formatting process
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Q3. Why does mac and windows show different free space for same disk
Ans. 
Different file systems and allocation methods result in varying reported free space on Mac and Windows for the same disk.
• Mac uses HFS+ or APFS file systems which reserve a portion of disk space for metadata, resulting in lower reported free space.

• Windows uses NTFS file system which does not reserve as much space for metadata, leading to higher reported free space.

• Different allocation methods and block sizes can also af
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Q4. How would you decide whether ethernet or router is faulty in a network topology of computer and router connected using ethernet
Ans. 
To determine whether ethernet or router is faulty in a network topology, check for physical damage, test connectivity, and try replacing components.
• Check for physical damage on ethernet cable and router ports

• Test connectivity by trying different devices on the network

• Replace ethernet cable with a known working one to see if the issue persists
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Q5. Why does an external drive show 00 BYTES when connected to windows
Ans. 
External drive showing 00 BYTES when connected to Windows may be due to corrupt file system, driver issues, or physical damage.
• Corrupt file system on the external drive

• Driver issues with the external drive

• Physical damage to the external drive

• Incorrect drive letter assignment
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Q6. What is king ip
Ans. 
King IP is not a recognized term in the technical field.
• There is no specific definition or concept known as 'King IP' in the technical support field.

• It is possible that the term was a typo or misunderstanding of another term.

• It would be best to ask for clarification or context when encountering unfamiliar terms like 'King IP'.
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