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BYJU'S Student Success Manager Interview Questions and Answers
BYJU'S Student Success Manager Interview Experiences
4 interviews found
Anonymous
Selected
I applied via Company Website and was interviewed before Apr 2023. There were 2 interview rounds.
(1 Question)
- Q1. Interviewer ask to introduce, after that they asked few questions related to prior experience, How will i manage multiple tasks at a time. they also given me some situation based questions
Interviewer has given multiple situation based questions, Few questions were related to subject oriented and doubt solving.
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Feb 2022. There were 2 interview rounds.
(2 Questions)
- Q1. How long will you stay ?
- Q2. What was your previous salary?
Interview Preparation Tips
Selected
I was interviewed before Feb 2022.
(2 Questions)
- Q1. How will you explain a student report to parent?
- Ans.
I will explain the student's progress, strengths, and areas for improvement in a clear and concise manner.
Start by highlighting the student's strengths and achievements
Explain the areas where the student needs improvement and provide specific examples
Discuss the student's progress and any changes in their performance over time
Answer any questions the parent may have and offer suggestions for how they can support their
- Q2. How will you handle an irate parent
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2023. There was 1 interview round.
(1 Question)
- Q1. Tell me something about urself Why do u want to join byjus
Interview Preparation Tips
BYJU'S interview questions for designations
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Selected
I applied via campus placement at International Institute of Information Technology (IIIT), Basar and was interviewed in Mar 2024. There were 2 interview rounds.
(3 Questions)
- Q1. About company products
- Q2. Tell me about your self?
- Ans.
Experienced Customer Success Executive with a passion for building strong relationships and driving customer satisfaction.
Over 5 years of experience in customer success roles
Proven track record of increasing customer retention rates by implementing personalized strategies
Strong communication and problem-solving skills
Ability to collaborate cross-functionally to ensure customer needs are met
Passionate about delivering e
- Q3. What students are learning?
- Ans.
Students are learning about customer success strategies, communication skills, problem-solving techniques, and industry trends.
Customer success strategies such as onboarding, retention, and upselling
Communication skills including active listening, empathy, and clear articulation
Problem-solving techniques for resolving customer issues and improving satisfaction
Industry trends in technology, SaaS, and customer experience
(1 Question)
- Q1. Tell me about yourself
- Ans.
Experienced Customer Success Executive with a proven track record of driving customer satisfaction and retention.
Over 5 years of experience in customer success roles
Strong communication and problem-solving skills
Implemented strategies that increased customer retention by 20%
Led a team that achieved a 95% customer satisfaction rating
Interview Preparation Tips
Jolly Mongia
(1 Question)
- Q1. Learning about your background and experience. Questions related to work culture scenarios.
(1 Question)
- Q1. Behavorial and situation based questions
I applied via Naukri.com and was interviewed in Feb 2023. There were 3 interview rounds.
(3 Questions)
- Q1. Why did you choose Simplilearn?
- Q2. What are the data analysis tools you have worked on?
- Ans.
I have worked on various data analysis tools including Excel, Tableau, and Google Analytics.
Proficient in Excel for data manipulation and analysis
Experience with Tableau for data visualization and reporting
Familiarity with Google Analytics for web analytics and reporting
Knowledge of SQL for querying and analyzing data
Experience with Python and R for statistical analysis and modeling
- Q3. Are you ok to work on US shift?
(3 Questions)
- Q1. Do you know about our business, I mean what we actually do at Simplilearn?
- Q2. What is the difficulties you have faced in your customer success role?
- Q3. What was your portfolio in customer success role?
- Ans.
I managed a portfolio of 50+ clients in my previous customer success role.
Managed a diverse portfolio of clients from various industries
Developed and executed customer success plans to ensure client satisfaction and retention
Collaborated with cross-functional teams to address client needs and concerns
Achieved a 95% client retention rate
Provided regular reporting and analysis to senior management
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Feb 2022. There were 6 interview rounds.
(6 Questions)
- Q1. Briefing about yourself
- Q2. Briefing about the experience
- Q3. Quality knowledge
- Q4. Quick to manage work schedules
- Q5. Family background
- Q6. Expectations for hiring
(1 Question)
- Q1. Twisted questions work related to manage the teams and handel work statistic
This could be anything checking your communication.
(1 Question)
- Q1. Writing knowledge test
Final round to discuss about salary
Interview Preparation Tips
I applied via Company Website and was interviewed in Oct 2019. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Tell me about your past experience ? Could you tell us how relevant were your previous job responsibilities to this ?
- Q2. Why do you want to join Toppr ?
Interview Preparation Tips
Selected
I applied via AngelList and was interviewed before May 2022. There were 3 interview rounds.
(1 Question)
- Q1. About your background, understanding about the role, expectations setting
(1 Question)
- Q1. Detailed discussion on customer success profile and role and responsibilities
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BYJU'S Student Success Manager Interview Process
based on 9 interviews
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BYJU'S Student Success Manager Reviews and Ratings
based on 26 reviews
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