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BYJU'S Senior Success Manager Interview Questions and Answers

Updated 23 Jan 2022

BYJU'S Senior Success Manager Interview Experiences

1 interview found

Senior Success Manager Interview Questions & Answers

user image Anonymous

posted on 23 Jan 2022

I applied via Referral and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Tell about your self
    • Add your answer
  • Q2. What are the things that you knows about the job role
    • Add your answer
  • Q3. How to convince a student to use the app
  • Ans. 

    Highlight the benefits of the app and personalize the pitch to the student's needs.

    • Explain how the app can help them achieve their academic goals

    • Mention any unique features or advantages of the app

    • Share success stories of other students who have used the app

    • Offer a free trial or demo to showcase the app's capabilities

    • Tailor the pitch to the student's interests and needs

    • Answered by AI
    Add your answer
  • Q4. A 6year old child is not listening to your advice how you chat with the child
  • Ans. 

    Use age-appropriate language and positive reinforcement to encourage listening.

    • Get down to the child's level and make eye contact.

    • Use simple language and avoid long lectures.

    • Offer choices to give the child a sense of control.

    • Use positive reinforcement, such as praise or rewards, for good listening behavior.

    • Be patient and understanding, and try to see things from the child's perspective.

    • Set clear expectations and conseq...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The interviewer will not says that what is the reason you are not selected. And the main thing was you need best in class fluency in English

Top trending discussions

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Salary Discussions, Hike & Promotions
6d
an instructional designer
Salary Negotiation Suggestions
Need suggestions on a few fronts as this is my first big switch. 1. I've a current offer in hand which is offering me 40% hike. I want a bit higher percentage. My current company hasn't started negotiations yet but I'm positive that they'd do it. Putting this aside, can I tell my new employer that my company has matched the new offer, so I want a better offer from them? If yes, how to go about it professionally? 2. I might crack another offer from another org within a week (which should be better than the one I have). Meanwhile, I'll have to accept my current offer letter within 2-3 days. If let's say, I crack the second offer, how can I turn down the first organisation? Would really appreciate positive responses, guys
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Interview questions from similar companies

Customer Success Executive Interview Questions & Answers

NxtWave user image Anonymous

posted on 11 Sep 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via campus placement at International Institute of Information Technology (IIIT), Basar and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Video Call 

(3 Questions)

  • Q1. About company products
    • Add your answer
  • Q2. Tell me about your self?
  • Ans. 

    Experienced Customer Success Executive with a passion for building strong relationships and driving customer satisfaction.

    • Over 5 years of experience in customer success roles

    • Proven track record of increasing customer retention rates by implementing personalized strategies

    • Strong communication and problem-solving skills

    • Ability to collaborate cross-functionally to ensure customer needs are met

    • Passionate about delivering e

    • Answered by AI
    Add your answer
  • Q3. What students are learning?
  • Ans. 

    Students are learning about customer success strategies, communication skills, problem-solving techniques, and industry trends.

    • Customer success strategies such as onboarding, retention, and upselling

    • Communication skills including active listening, empathy, and clear articulation

    • Problem-solving techniques for resolving customer issues and improving satisfaction

    • Industry trends in technology, SaaS, and customer experience

    • Answered by AI
    Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced Customer Success Executive with a proven track record of driving customer satisfaction and retention.

    • Over 5 years of experience in customer success roles

    • Strong communication and problem-solving skills

    • Implemented strategies that increased customer retention by 20%

    • Led a team that achieved a 95% customer satisfaction rating

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skills

Customer Success Associate Interview Questions & Answers

upGrad user image Jolly Mongia

posted on 2 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Learning about your background and experience. Questions related to work culture scenarios.
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Behavorial and situation based questions
    • Add your answer

Customer Success Manager Interview Questions & Answers

Simplilearn user image Anonymous

posted on 20 Mar 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Naukri.com and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Why did you choose Simplilearn?
    • Add your answer
  • Q2. What are the data analysis tools you have worked on?
  • Ans. 

    I have worked on various data analysis tools including Excel, Tableau, and Google Analytics.

    • Proficient in Excel for data manipulation and analysis

    • Experience with Tableau for data visualization and reporting

    • Familiarity with Google Analytics for web analytics and reporting

    • Knowledge of SQL for querying and analyzing data

    • Experience with Python and R for statistical analysis and modeling

    • Answered by AI
    Add your answer
  • Q3. Are you ok to work on US shift?
    • Add your answer
Round 3 - One-on-one 

(3 Questions)

  • Q1. Do you know about our business, I mean what we actually do at Simplilearn?
    • Add your answer
  • Q2. What is the difficulties you have faced in your customer success role?
    • Add your answer
  • Q3. What was your portfolio in customer success role?
  • Ans. 

    I managed a portfolio of 50+ clients in my previous customer success role.

    • Managed a diverse portfolio of clients from various industries

    • Developed and executed customer success plans to ensure client satisfaction and retention

    • Collaborated with cross-functional teams to address client needs and concerns

    • Achieved a 95% client retention rate

    • Provided regular reporting and analysis to senior management

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be energetic and be confident while giving your interview.

Customer Success Associate Interview Questions & Answers

Unacademy user image Anonymous

posted on 16 Feb 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2022. There were 6 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Briefing about yourself
    • Add your answer
  • Q2. Briefing about the experience
    • Add your answer
  • Q3. Quality knowledge
    • Add your answer
  • Q4. Quick to manage work schedules
    • Add your answer
  • Q5. Family background
    • Add your answer
  • Q6. Expectations for hiring
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Twisted questions work related to manage the teams and handel work statistic
    • Add your answer
Round 4 - Assignment 

This could be anything checking your communication.

Round 5 - Essay 

(1 Question)

  • Q1. Writing knowledge test
    • Add your answer
Round 6 - Group Discussion 

Final round to discuss about salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Never be worried to clear the rounds it looks like tuff, but when you can get your inner strength you can definitely succeed all your goals

Customer Success Manager Interview Questions & Answers

upGrad user image Anonymous

posted on 24 May 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AngelList and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About your background, understanding about the role, expectations setting
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Detailed discussion on customer success profile and role and responsibilities
    • Add your answer

Senior Customer Success Manager Interview Questions & Answers

Simplilearn user image Anonymous

posted on 21 Jun 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Group Discussion 

Basic questions like self introduction, customer support, csat, quality etc
then operational round

Round 3 - One-on-one 

(2 Questions)

  • Q1. Basic question on below terms: csat, chat support, email support etc
    • Add your answer
  • Q2. Csat , chat support,
    • Add your answer

Interview Preparation Tips

Topics to prepare for Simplilearn Senior Customer Success Manager interview:
  • cx support
Interview preparation tips for other job seekers - easy interview

Customer Success Manager Interview Questions & Answers

Toppr user image Anonymous

posted on 17 Apr 2020

I applied via Company Website and was interviewed in Oct 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about your past experience ? Could you tell us how relevant were your previous job responsibilities to this ?
    • View 1 more answer
  • Q2. Why do you want to join Toppr ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and go through the Job Description thoroughly before facing the interview.
More about working at BYJU'S

BYJU'S Interview FAQs

What are the top questions asked in BYJU'S Senior Success Manager interview?

Some of the top questions asked at the BYJU'S Senior Success Manager interview -

  1. A 6year old child is not listening to your advice how you chat with the ch...read more
  2. How to convince a student to use the ...read more

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BYJU'S Senior Success Manager Salary
based on 7 salaries
₹3.5 L/yr - ₹5.2 L/yr
58% less than the average Senior Success Manager Salary in India
View more details

BYJU'S Senior Success Manager Reviews and Ratings

based on 4 reviews

4.5/5

Rating in categories

3.9

Skill development

3.3

Work-life balance

3.9

Salary

2.7

Job security

2.7

Company culture

3.0

Promotions

4.2

Work satisfaction

Explore 4 Reviews and Ratings
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