Branch International Customer Success Associate Interview Questions and Answers

Excel is a spreadsheet program used for data organization and analysis.

• Basic features include formulas, functions, charts, and sorting/filtering.

• Keywords include cells, rows, columns, and worksheets.

• Examples: SUM function, PivotTables, VLOOKUP formula.

In a customer service job, I interact with customers to understand their queries and provide solutions to their problems.

• Listen actively to customers to understand their concerns

• Empathize with customers to show understanding and build rapport

• Offer solutions or alternatives to address customer issues

• Follow up with customers to ensure their concerns are resolved

• Maintain a positive and professional attitude throughout int

Online KYC is the process of verifying the identity of customers remotely through digital means.

• Collect customer information such as name, address, date of birth, and identification documents.

• Use verification methods like biometric authentication, facial recognition, or document verification.

• Verify the authenticity of the documents provided by the customer.

• Comply with regulatory requirements and data protection laws.

• No...read more