Better.com Operations Analyst Interview Questions and Answers

Basic English test to understand the listening ability

Q1. Information about the previous organisation.
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Q2. Some information about incident management.
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Q1. Can you briefly describe your professional background and experience in operations?
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Q2. What are your reasons for wanting to work with our company?
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Q3. How do you ensure your team meet its objective?
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Q4. How do you work on multiple projects simultaneously?
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Q5. Tell me your experience to handle pressure and tight deadlines?
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1minute group discussion

Different topics with good knowledge

Q1. What is bpo and explain
Ans. 
BPO stands for Business Process Outsourcing, which involves contracting a third-party provider to perform specific business tasks or operations.
• BPO companies handle tasks such as customer service, technical support, data entry, and back-office operations for other organizations.

• Outsourcing these processes allows companies to focus on their core competencies and reduce costs.

• Popular BPO destinations include India, the P...read more
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Q2. How many languages do u know?
Ans. 
I am fluent in 3 languages: English, Spanish, and French.
• English

• Spanish

• French
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You go through aptitude test first and there are 3 section 1st reasoning 2nd Eng grammar and then one more sentiments test

Q1. Myself, what you do,why u wanna join,
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Q2. What's your goals
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Q3. Tell about your studies
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It was good one and mostly financial management questions were asked

Q1. Career milestones and achievements
Ans. 
I have achieved several career milestones including leading a successful team project and implementing cost-saving measures.
• Led a team project that resulted in a 20% increase in productivity

• Implemented cost-saving measures that saved the company $50,000 annually

• Received Employee of the Year award for outstanding performance
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Q2. Challenges in People management
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Challenges in people management include communication issues, conflict resolution, and maintaining employee morale.
• Communication breakdowns can lead to misunderstandings and decreased productivity.

• Conflict resolution requires strong interpersonal skills and the ability to mediate disputes effectively.

• Maintaining employee morale is crucial for retention and overall team performance.

• Examples: Addressing a miscommunicatio...read more
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Q1. Explain about challenging situation and how you dealt with that?
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