Bandhan Bank KYC Executive Interview Questions and Answers for Freshers

Q1. How to handle customer queries?
Ans. 
To handle customer queries, it is important to actively listen, empathize, provide accurate information, and offer solutions.
• Actively listen to the customer's query and let them fully explain their issue.

• Empathize with the customer and acknowledge their concerns.

• Provide accurate and relevant information to address their query.

• Offer appropriate solutions or alternatives to resolve their issue.

• Ensure clear communication
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Q2. In banking there is lot of products, which you have to sell, how?
Ans. 
To sell banking products, I would focus on understanding the customer's needs and offering personalized solutions.
• Listen to the customer's needs and tailor the product offering accordingly

• Provide clear and concise information about the product and its benefits

• Offer additional services or products that complement the customer's needs

• Build trust and rapport with the customer to establish a long-term relationship

• Stay up-t...read more
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Q3. They asked about bike. They told you bike is mandatory.
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MCQ of English, Reasonings, Quants

GD of 15 members jn 1 group and topic was 'Women as an Entrepreneur'