10+ Interview Questions and Answers

Yes, I am confident in representing Bandhan as a big brand by showcasing its unique offerings and exceptional customer service.

• I will highlight Bandhan's innovative products and services that set it apart from other banks.

• I will emphasize the bank's commitment to providing exceptional customer service.

• I will leverage my experience in the banking industry to showcase Bandhan's strengths and competitive advantages.

• I will actively engage with customers and stakeholders to build ...read more

Documents required for opening a trust account

• Trust deed

• Identification documents of trustees

• Address proof of trustees

• PAN card of trustees

• Resolution of trustees authorizing account opening

• Registration certificate of trust

• Power of attorney (if applicable)

Documents required for opening a private limited account

• Certificate of Incorporation

• Memorandum and Articles of Association

• Board resolution authorizing opening of bank account

• PAN card of the company

• Identity and address proof of directors

• Proof of registered office address

I am confident in my ability to significantly increase RTD, Accounts, and Life and general insurance sales if given the opportunity at Bandhan Bank.

• I have a proven track record of exceeding sales targets in my previous roles.

• I am skilled in building strong relationships with clients and providing excellent customer service.

• I am constantly updating my knowledge of the insurance industry to better serve clients and increase sales.

• I am confident in my ability to analyze market t...read more

Acquiring new customers involves identifying potential leads, targeting them with relevant marketing strategies, and providing excellent customer service.

• Identify potential leads through market research and analysis

• Target leads with personalized marketing strategies

• Provide excellent customer service to retain new customers

• Utilize social media and online advertising to reach a wider audience

• Offer promotions or discounts to incentivize new customers

• Track and analyze customer ac...read more

Serving customers involves understanding their needs, providing prompt and friendly service, and going above and beyond to exceed their expectations.

• Listen actively to customers and ask questions to clarify their needs

• Provide prompt and friendly service, greeting customers with a smile and making them feel welcome

• Offer additional assistance or recommendations to exceed their expectations

• Handle complaints or issues with empathy and a willingness to find a solution

• Thank custome...read more

ATM and POS transactions involve different processes for payment, with ATM transactions involving cash withdrawals and balance inquiries, while POS transactions involve card payments for goods and services.

• ATM transactions involve the customer inserting their card, entering their PIN, selecting the transaction type (e.g. withdrawal, balance inquiry), and receiving cash or a receipt.

• POS transactions involve the customer swiping or inserting their card, entering their PIN or pr...read more

No, I do not have a referral from Bandhan Bank.

• I do not have any referral from Bandhan Bank.

• I have not been referred by anyone from Bandhan Bank for this position.

• I have not had any previous connections with Bandhan Bank for a referral.

To manage field and branch operations effectively, it is important to establish clear communication channels, set goals and targets, provide training and support, and regularly monitor performance.

• Establish clear communication channels between field staff and branch managers

• Set specific goals and targets for both field and branch operations

• Provide necessary training and support to ensure staff are equipped to handle their responsibilities

• Regularly monitor performance and prov...read more

CASA stands for Current Account and Savings Account. It refers to the deposits made by customers in a bank.

• CASA is a type of bank account where customers can deposit their money.

• It includes both current accounts and savings accounts.

• CASA deposits are considered to be low-cost funds for banks.

• Banks offer higher interest rates on savings accounts to attract more customers.

• CASA ratio is an important metric for banks to measure their cost of funds.

• Example: A customer deposits Rs....read more

Disadvantages of overdrawn customers include increased risk of bad debt, strain on cash flow, and potential damage to the company's reputation.

• Increased risk of bad debt due to customers not being able to repay overdrafts

• Strain on cash flow as the company may have to cover the overdrawn amounts

• Potential damage to the company's reputation if customers consistently overdraw their accounts

Thing recovery.OD CUSTOMER refers to the process of recovering items or information from a customer's account or transaction.

• It involves retrieving lost or misplaced items or data related to a customer's account.

• This could include recovering a lost password, retrieving a mistakenly deleted file, or recovering a lost package.

• It is important for customer satisfaction and maintaining a positive relationship with the customer.

Accessing locker requires a key or combination code.

• If using a key, ensure it is the correct one for the locker.

• If using a combination code, enter the code correctly and in the correct order.

• If the locker is electronic, follow the instructions on the keypad or screen.

• If the locker is shared, ensure you have permission to access it.

• If the locker is damaged or jammed, seek assistance from a supervisor or maintenance staff.

To manage a branch effectively, one must focus on leadership, communication, organization, and team building.

• Establish clear goals and expectations for the branch

• Communicate regularly with staff to ensure everyone is on the same page

• Delegate tasks appropriately to maximize efficiency

• Provide training and support to help staff develop their skills

• Monitor performance and provide feedback for improvement

• Build a strong team culture to foster collaboration and motivation