Azinova Technologies Tele Sales Executive Interview Questions and Answers

Q1. Tell us about your work experience
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Q2. What is your notice period
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Create an online store, products, billings and shipping on the ERP

Q1. Tell me about yourself?
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Q2. What do you know about BPO?
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• It helps companies focus on their core competencies while reducing costs and improving efficiency.

• BPO services can be onshor...read more
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Q3. Why you need this job?
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Q4. Will you be able to reach in time?
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Yes, I am confident in my ability to reach in time for any customer care related issues.
• I am well-organized and prioritize tasks effectively to ensure timely responses to customer queries.

• I have a reliable mode of transportation and can adjust my schedule if needed to meet deadlines.

• I have a track record of meeting deadlines and responding promptly to customer inquiries.

• I am committed to providing excellent customer se...read more
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Q5. R u a fresher candidate or experienced one?
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Q1. Introduce yourself ,why do you want to join BPO, why I can select you
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Q1. Tell me something yourself
Ans. As you know my name is ........ I am from....... District. I have dine my schooling from........ After that I have done my graduation from........ College.
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Q2. Tell me something about BPO
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO companies provide services such as customer support, technical support, telemarketing, data entry, and back-office operations.

• BPO helps companies focus on their core competencies while reducing costs and improving efficiency.

• Examples of BPO companies include Teleperformance, Convergys,
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Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing exceptional service

• Empathetic and dedicated approach

• Excellent communication skills
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Q2. How you'll handle an angry customer
Ans. 
Listen actively, empathize, apologize, offer solutions, and follow up.
• Listen to the customer's concerns without interrupting

• Empathize with their frustration and apologize for the inconvenience

• Offer solutions to address their issue and make things right

• Follow up to ensure the problem has been resolved to their satisfaction
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Q1. What are your salary expectations?
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Q2. Why should we hire you?
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Q3. Tell me about yourself.
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