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AVAYA Technical Support Engineer Interview Questions and Answers

Updated 16 Jul 2024

AVAYA Technical Support Engineer Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Sip protocol benefits over H323
  • Ans. 

    SIP protocol offers more flexibility, scalability, and ease of implementation compared to H.323.

    • SIP is more lightweight and simpler to implement than H.323

    • SIP supports multimedia sessions, while H.323 is primarily focused on voice and video conferencing

    • SIP is more scalable and can easily integrate with other protocols and services

    • SIP is widely adopted in VoIP and UC solutions, while H.323 is considered outdated in many

  • Answered by AI
  • Q2. Avaya products related qns
Round 2 - HR 

(2 Questions)

  • Q1. Basic intro and general qns
  • Q2. Salary negotiations

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Dec 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Support Role Questions 1) Like explaining a case which was done in your previous role and experience
  • Q2. Questions on Javascript
Round 2 - One-on-one 

(1 Question)

  • Q1. Technical Interview questions on Javascript, HTML, CSS and behavioural
Round 3 - Behavioral 

(1 Question)

  • Q1. Manager Questions based on Position and previous work experience.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. How does internet works
  • Q2. HTTP codes SQL troubleshooting
Round 2 - Technical 

(1 Question)

  • Q1. SQL python java
Round 3 - HR 

(2 Questions)

  • Q1. Salary negotiations
  • Q2. Work shifts questions
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Few linux commands
  • Q2. Explain few, Any command for example
  • Ans. 

    Some common commands for technical support engineers include ping, ipconfig, and tracert.

    • Ping: Used to test the reachability of a host on an IP network.

    • Ipconfig: Displays all current TCP/IP network configuration values.

    • Tracert: Shows the route that packets take to reach a specified destination.

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself and past experiences
Round 2 - Technical 

(1 Question)

  • Q1. Linux environment, hardware issues, navigation in linux, logs.
Round 3 - Behavioral 

(1 Question)

  • Q1. Discussion about past experience and current roll
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Question related to L3 and L2 topics
Round 2 - HR 

(1 Question)

  • Q1. Salary expectation. Relocation

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well what we have mentioned in the resume
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. About mulesoft processes and api design in mulesoft
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Basic Linux in-depth
  • Q2. Final year Project review and discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be your self. Make your introduction tell all about your self.

I applied via Referral and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. If I open www.google.com, explain what goes on in the background.
  • Ans. Explain the process from the scratch. DNS, TCP, SSL, and HTTP requests to google.com. The browser makes a DNS connection to get the IP address (explain the full process, recursive query), makes a TCP connection to the IP address (explain the handshake). Then since google is on HTTPS, a TLS handshake happens (Explain the full flow). Then, an HTTP GET request is made by the browser to fetch the page.
  • Answered by Md. Tahseen khan
  • Q2. Few differences between HTTP 1.0 and 1.1. You may want to check HTTP2 as well.
  • Ans. 

    HTTP 1.1 introduced persistent connections, chunked transfer encoding, and improved caching.

    • HTTP 1.1 allows multiple requests over a single connection

    • HTTP 1.1 supports chunked transfer encoding for better handling of large data

    • HTTP 1.1 introduced improved caching mechanisms

    • HTTP 2.0 uses binary framing instead of text-based framing in HTTP 1.x

  • Answered by AI
  • Q3. Read about caching headers thoroughly and their differences. Like the difference between no-store and no-cache.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be thorough with HTTP, DNS and SSL

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. How to solve the error in the code? what is scope? what are logical operators?
  • Ans. 

    Scope refers to the visibility and accessibility of variables in a program. Logical operators are used to perform logical operations in code.

    • Scope in programming refers to where in the code a variable can be accessed. It can be global, local, or block scope.

    • To solve an error in the code, first identify the error message or behavior causing the issue. Then, debug the code by checking for syntax errors, logical errors, o...

  • Answered by AI
  • Q2. How will you get the data in the table using js? what are the other ways to print the output? what is a block in js?
  • Ans. 

    To get data in a table using js, you can use DOM manipulation methods like getElementById or querySelector. Other ways to print output include console.log and innerHTML. A block in js is a set of statements enclosed in curly braces.

    • Use getElementById or querySelector to get data in a table using js

    • Other ways to print output include console.log and innerHTML

    • A block in js is a set of statements enclosed in curly braces,

  • Answered by AI
Round 2 - Behavioral 

(2 Questions)

  • Q1. About ServiceNow? About the technical role in my previous company? previous job roles and responsibilities? Why do you want to switch from previous company? How will you handle the challenges here in servi...
  • Q2. Why do I want to switch from my previous company?
  • Ans. 

    Seeking new challenges and growth opportunities in a different environment.

    • Looking for new challenges and opportunities for growth

    • Interested in gaining experience in a different industry or technology

    • Seeking a better work-life balance or company culture

    • Wanting to work with a different team or leadership style

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview went well, but I didn't receive any feedback beyond the rejection. I hope to get some insights into the reasons for the decision, as it would help to learn for next time. I'll definitely try again!

Skills evaluated in this interview

AVAYA Interview FAQs

How many rounds are there in AVAYA Technical Support Engineer interview?
AVAYA interview process usually has 2 rounds. The most common rounds in the AVAYA interview process are Technical and HR.
How to prepare for AVAYA Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at AVAYA. The most common topics and skills that interviewers at AVAYA expect are Technical Support, Troubleshooting, Diagnostics, Change Management and Electrical Engineering.
What are the top questions asked in AVAYA Technical Support Engineer interview?

Some of the top questions asked at the AVAYA Technical Support Engineer interview -

  1. Sip protocol benefits over H...read more
  2. Avaya products related ...read more
  3. Basic intro and general ...read more

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AVAYA Technical Support Engineer Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
AVAYA Technical Support Engineer Salary
based on 69 salaries
₹5.7 L/yr - ₹19 L/yr
145% more than the average Technical Support Engineer Salary in India
View more details

AVAYA Technical Support Engineer Reviews and Ratings

based on 7 reviews

3.8/5

Rating in categories

3.4

Skill development

3.6

Work-life balance

4.0

Salary

1.8

Job security

3.8

Company culture

2.5

Promotions

2.9

Work satisfaction

Explore 7 Reviews and Ratings
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