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I applied via Job Portal and was interviewed in Mar 2023.
GoodL1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B)
European client - WFO/WF client location Pune
24/7 weekly shift roaster/International call handling experience,5 days working.
Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation
Ping command
Difference between service request & incidents.
Aware about the SLA/Metrics handled.
Situational Questions (looking at presence of mind)
I applied via Internshala and was interviewed in Apr 2024.
based on 1 review
Rating in categories
Software Developer
19
salaries
| ₹2.4 L/yr - ₹5 L/yr |
Web Developer
10
salaries
| ₹3.6 L/yr - ₹9 L/yr |
Quality Analyst
6
salaries
| ₹3 L/yr - ₹4.7 L/yr |
Front end Developer
5
salaries
| ₹3.4 L/yr - ₹5.5 L/yr |
Support Engineer
5
salaries
| ₹5 L/yr - ₹6.3 L/yr |
TCS
Infosys
Wipro
HCLTech