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GoodL1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B)
European client - WFO/WF client location Pune
24/7 weekly shift roaster/International call handling experience,5 days working.
Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation
Ping command
Difference between service request & incidents.
Aware about the SLA/Metrics handled.
Situational Questions (looking at presence of mind)
Top trending discussions
I applied via Campus Placement and was interviewed before Sep 2020. There were 5 interview rounds.
I applied via Company Website and was interviewed in Feb 2021. There were 3 interview rounds.
I applied via Naukri.com and was interviewed before Jul 2020. There were 4 interview rounds.
I applied via Referral and was interviewed in Sep 2023. There was 1 interview round.
Data Structures and Algorithms
Data Structures and Algorithms
based on 1 interview
Interview experience
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Thomson Reuters
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