Atradius India Credit Management Services Associate Account Manager Interview Questions and Answers

Q1. What are the basics of trade credit insurance?
Ans. 
Trade credit insurance protects businesses against the risk of non-payment by their customers.
• Provides coverage for businesses in case their customers fail to pay for goods or services

• Helps businesses manage credit risk and protect their cash flow

• Can cover both domestic and international trade transactions

• Policy can be tailored to specific needs of the business

• Premiums are usually based on the amount of coverage and th
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Q2. As an account manager, what strategies will you implement to satisfy your clients?
Ans. 
I will implement personalized communication, proactive problem-solving, and regular check-ins to satisfy clients.
• Establish clear communication channels to understand client needs and expectations

• Proactively address any issues or concerns before they escalate

• Regularly check in with clients to ensure satisfaction and gather feedback for improvement

• Provide personalized solutions and recommendations based on individual cli...read more
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A real-time situation involves a potential loss experienced by a client and how the insurance company fulfills the claim.

Q1. As an account manager, how do you prioritize your tasks and responsibilities?
Ans. 
I prioritize tasks based on deadlines, importance, and impact on client relationships.
• I create a daily to-do list with deadlines for each task

• I prioritize tasks based on their importance to the client's goals

• I consider the impact on client relationships when deciding which tasks to focus on first

• I regularly communicate with clients to understand their priorities and adjust my task list accordingly
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Q2. When a customer raises a claim that is subsequently declined due to a breach of policy terms and conditions, how would you communicate this decision to the client, and what steps would you take to retain t...read more
Ans. 
Communicate decision respectfully, explain reasons, offer alternatives, follow up
• Communicate decision respectfully and clearly to the client

• Explain the reasons for the claim being declined based on policy terms and conditions

• Offer alternatives or solutions to address the client's concerns

• Follow up with the client to ensure their satisfaction and retain their business
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Q1. What are your salary expectations?
Ans. 
I am looking for a competitive salary that reflects my skills and experience.
• Research industry standards for associate account manager salaries

• Consider my level of experience and qualifications

• Be prepared to negotiate based on the overall compensation package offered
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Q2. If you are hired, what contributions do you envision making to the team and the company?
Ans. 
I envision contributing by leveraging my strong communication skills, problem-solving abilities, and team collaboration to drive sales and foster client relationships.
• Utilizing my excellent communication skills to effectively engage with clients and address their needs

• Leveraging my problem-solving abilities to identify and resolve any issues that may arise

• Collaborating with team members to strategize and implement succ...read more
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