T.Walker's Pharmaceuticals Interview Questions and Answers

I have 3 years of experience in the pharmacovigilance industry.

• Worked as a Pharmacovigilance Associate at XYZ Pharmaceuticals for 3 years.

• Managed adverse event reporting and case processing.

• Conducted safety data analysis and signal detection.

• Contributed to the development of pharmacovigilance processes and procedures.

• Collaborated with cross-functional teams to ensure compliance with regulatory requirements.

• Participated in audits and inspections by regulatory authorities.

• Staye...read more

Different types of SLAs or KPIs applicable for a Call center MICC team

• Average Speed of Answer (ASA)

• First Call Resolution (FCR)

• Service Level Agreement (SLA)

• Customer Satisfaction Score (CSAT)

• Abandonment Rate

• Average Handle Time (AHT)

SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are metrics used to measure performance and quality of service.

• SLAs are agreements between a service provider and a customer that define the level of service expected.

• KPIs are specific metrics used to evaluate the performance of an individual, team, or organization.

• In my current role, applicable SLAs may include response time to customer inquiries, resolution time for issues, and uptime of systems.

• SLAs are ...read more

I have a strong understanding of audits, including their purpose, process, and importance in ensuring compliance and accuracy.

• Audits are systematic examinations of financial records, processes, or procedures to ensure accuracy and compliance.

• They are conducted by internal or external auditors to identify errors, fraud, or areas for improvement.

• Audits can be financial audits, operational audits, compliance audits, or investigative audits.

• Audits help organizations improve their...read more

Risk assessment in QA involves identifying potential risks, evaluating their impact, and implementing strategies to mitigate them.

• Identify potential risks in the QA process, such as software bugs, inadequate testing coverage, or resource constraints

• Evaluate the impact of these risks on the quality of the product and the project timeline

• Implement strategies to mitigate risks, such as thorough testing protocols, regular quality reviews, and contingency plans

• Ensure management ov...read more