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I have 5 years of experience working as a Process Specialist in the manufacturing industry.
Managed process improvement projects to increase efficiency and reduce waste
Developed and implemented standard operating procedures for production
Trained staff on new processes and procedures
Collaborated with cross-functional teams to identify and solve process issues
posted on 2 Jul 2024
I applied via Walk-in and was interviewed in Aug 2024. There were 3 interview rounds.
Experienced operations professional with a proven track record of leading teams to success.
Over 5 years of experience in operations management
Strong leadership skills with a focus on team development
Implemented process improvements resulting in increased efficiency
Excellent communication and problem-solving abilities
Attrition and shrinkage are common terms used in operations management to explain the loss of employees and resources.
Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.
Shrinkage refers to the loss of resources such as inventory, equipment, or funds due to theft, damage, or errors.
Both attrition and shrinkage can have a negative impact on operational efficiency ...
Experienced operations professional with a proven track record in leading teams to success.
Over 5 years of experience in operations management
Strong leadership skills with a focus on team development
Implemented process improvements resulting in increased efficiency
Excellent communication and problem-solving abilities
BPO KPIs are key performance indicators used to measure the success of operations in a business process outsourcing company.
BPO KPIs are metrics used to evaluate the performance of various operations within a BPO company.
Examples of BPO KPIs include average handle time, first call resolution rate, customer satisfaction score, and agent utilization rate.
These KPIs help BPO companies track and improve their operational e...
I applied via Referral
We were given a scenario where client and Admin was in discussion. basically, client was bit rude, and Admin was supposed to handle him carefully so that it will not cause adverse impact over the business.
I would prioritize tasks, delegate responsibilities, and ensure efficient communication to manage the load of 6000 in a day.
Prioritize tasks based on urgency and importance
Delegate responsibilities to team members based on their strengths and workload
Ensure clear communication channels to avoid bottlenecks and delays
Monitor progress regularly and make adjustments as needed
Utilize technology and automation tools to stre
I was interviewed in Jan 2025.
For BPO operations - OTC
Excel
Grammar
Domain and Skills
Reasoning logical
based on 1 interview
Interview experience
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