How do you deal with conflict with a customer?

Question

Accepted Answer

When dealing with conflict with a customer, it is important to remain calm, listen actively, empathize, find a solution, and follow up.

Remain calm and composed throughout the interaction.
Listen actively to the customer's concerns and let them express their frustrations.
Empathize with the customer by acknowledging their feelings and showing understanding.
Find a solution that addresses the customer's issue and meets their needs.
Follow up with the customer to ensure their satisfaction and resolve any remaining concerns.

Accepted Answer

# explain the issue you were dealing with in a positive, constructive way. Task: Describe your role in the situation. Action: Discuss what you did to resolve or address the situation. Result: Emphasize what you learned and how your actions had a positive outcome.

How do you deal with conflict with a customer?

Popular interview questions of Customer Service Associate

Top HR questions asked in Amazon Infosolution Customer Service Associate