Allstate Associate Analyst Interview Questions and Answers

Q1. What is your current job profile
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No idea, but mostly related to the role

Q1. Normal discussion like about your self
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Office etiquette and culture, and other related with office

Q1. With manager of 5he department and salary discussion
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Q2. About Salary discussions with
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Effortless and smooth

Logical reasoning section was time consuming, other sections were good to clear

Q1. Tell me about yourself
Ans. 
I am a detail-oriented individual with strong analytical skills and a passion for process improvement.
• Graduated with a degree in Business Administration

• Previous experience in data analysis and process optimization

• Proficient in Microsoft Excel and other data analysis tools
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Q2. Why choose Gallagher
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Q3. Tell me about your previous job or internship experience.
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Q1. Can you tell me about yourself?
Ans. 
I am a dedicated and friendly customer service associate with 5 years of experience in handling customer inquiries and resolving issues.
• Experienced customer service associate

• Skilled in handling customer inquiries and resolving issues

• Friendly and dedicated

• Strong communication skills

• Proficient in using CRM software
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Q2. What is the NPS ?
Ans. 
NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.
• NPS is calculated by asking customers how likely they are to recommend a company, product, or service to others on a scale of 0-10.

• Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, Passives (score 7-8) are satisfied but unenthusiastic customers, and Detractors (score 0-6) are unhappy customers...read more
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Q3. How do you achieve excellence in customer service?
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Achieving excellence in customer service involves listening to customers, being empathetic, resolving issues promptly, and going above and beyond to exceed expectations.
• Listen actively to customers to understand their needs and concerns

• Show empathy and understanding towards customers' situations

• Resolve issues promptly and efficiently to ensure customer satisfaction

• Go above and beyond by offering personalized solutions ...read more
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Q4. What are the reasons that prompted you to switch jobs?
Ans. 
Seeking career growth and new challenges.
• Desire for career advancement

• Opportunity for professional development

• Seeking new challenges and experiences
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Logical reasoning, English grammar, and problem-solving.

Q1. Basic Questions in Native language
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Q1. Salary Discussion Round
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Q1. About yourself, skills you have, MS EXCEL
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Q2. Your background, other skills.
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Q1. They explained a stressful situation and asked how i would react.
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Q1. Self introduction
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Q1. Asking questions about process
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