AgreeYa Solutions Technical Service Desk Engineer Interview Questions and Answers

Call flows refer to the sequence of events that occur during a phone call.

• Inbound call flow

• Outbound call flow

• Transfer call flow

• Conference call flow

• Voicemail call flow

Roaming testing pre-requisites include network coverage, SIM cards, and test devices.

• Ensure network coverage in the testing area

• Have SIM cards from different carriers

• Prepare test devices with different operating systems

• Create test scenarios and scripts

• Have a test plan and schedule

Different technologies have different interfaces with unique functionalities.

• Interfaces in web development include HTML, CSS, and JavaScript.

• In database management, SQL is a commonly used interface.

• Programming languages like Java and Python have their own interfaces.

• Each interface has its own set of functions and methods for performing specific tasks.

• Interfaces can also be graphical, such as user interfaces in software

Co-ordination with Roaming Operators, IPX, GRX and SCCP Providers involves managing relationships and ensuring smooth communication.

• Establishing and maintaining relationships with roaming operators, IPX, GRX and SCCP providers

• Negotiating contracts and service level agreements

• Monitoring service performance and resolving issues

• Collaborating with internal teams to ensure seamless communication

• Staying up-to-date with indus