AGI Glaspac Desktop Support Engineer Interview Questions, Process, and Tips

There are two types of OS installation: clean installation and upgrade installation.

• Clean installation involves installing the OS on a new or formatted hard drive.

• Upgrade installation involves installing a new version of the OS over an existing installation.

• Clean installation is preferred for a fresh start or when changing hardware.

• Upgrade installation is suitable when preserving data and applications is important.

To connect to the internet on a desktop, you need a network connection and configure network settings.

• Ensure you have an active internet service provider (ISP) and a modem or router.

• Connect your desktop to the modem or router using an Ethernet cable or connect to a Wi-Fi network.

• Configure network settings by accessing the Network and Internet settings on your desktop.

• Enter the network name (SSID) and password if connec...read more

A firewall is a network security device that monitors and controls incoming and outgoing network traffic based on predetermined security rules.

• Firewall acts as a barrier between a trusted internal network and an untrusted external network.

• It examines network packets and determines whether to allow or block them based on defined rules.

• Firewalls can be hardware-based or software-based.

• They can filter traffic based on IP ...read more

Yes

• Yes, as a Desktop Support Engineer, I am capable of dismantling laptops.

• I have experience in disassembling laptops to diagnose and repair hardware issues.

• I am familiar with removing and replacing components such as RAM, hard drives, and keyboards.

• I follow proper procedures and take necessary precautions to avoid any damage during the process.