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Ageis Customer Service Executive Interview Questions and Answers
Ageis Customer Service Executive Interview Experiences
2 interviews found
Anonymous
I applied via LinkedIn and was interviewed in Nov 2022. There were 2 interview rounds.
(4 Questions)
- Q1. Introduce Yourself along with your Education and Experience.
- Ans.
I am a Customer Service Executive with a strong educational background and extensive experience in providing exceptional customer support.
I have a Bachelor's degree in Business Administration from XYZ University.
I have worked as a Customer Service Executive for 5 years at ABC Company, where I handled a high volume of customer inquiries and resolved issues efficiently.
I am skilled in using various customer service tools...
- Q2. Why you want to Join this Organization?
- Ans.
I want to join this organization because of its excellent reputation and commitment to customer satisfaction.
The organization has a strong track record of providing exceptional customer service.
I am impressed by the positive reviews and feedback from customers.
The company's values align with my own, particularly in terms of prioritizing customer satisfaction.
I believe that working for this organization will provide me ...
- Q3. What are your Strength and weakness?
- Ans.
My strength is my ability to empathize with customers and provide excellent service. My weakness is that I can be overly detail-oriented at times.
Strength: Empathy and excellent customer service
Weakness: Being overly detail-oriented
Strength: Ability to handle difficult customers
Weakness: Difficulty in saying 'no' to customers
Strength: Strong communication skills
Weakness: Sometimes taking on too many tasks at once
- Q4. How was your last Birthday?
- Ans.
My last birthday was a memorable celebration with my loved ones.
I had a small gathering at my favorite restaurant.
My friends and family surprised me with a beautiful cake.
I received thoughtful gifts from my loved ones.
We played fun games and shared laughter throughout the day.
Interview Preparation Tips
- Your Last Birthday
- How was ur yesterday
I applied via Naukri.com and was interviewed in May 2021. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Tell me about yourself
- Q2. What is ecommerce
- Ans.
Ecommerce refers to buying and selling of goods and services online.
Ecommerce allows customers to shop from anywhere and at any time.
It eliminates the need for physical stores and reduces overhead costs.
Examples of ecommerce platforms include Amazon, eBay, and Shopify.
Ecommerce has grown rapidly in recent years and is expected to continue to do so.
It offers convenience, accessibility, and a wider range of products to c
- Q3. What is full form of bpo
- Ans.
BPO stands for Business Process Outsourcing.
BPO is a business practice where companies outsource their non-core business functions to external service providers.
It involves contracting a third-party organization to handle specific business processes, such as customer service, technical support, or data entry.
BPO helps companies reduce costs, improve efficiency, and focus on their core competencies.
Examples of BPO servi...
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Selected
I applied via LinkedIn and was interviewed in Dec 2024. There were 2 interview rounds.
General basic assessment.
(1 Question)
- Q1. They will give you few PDFs to read and then MCQ from that.
Interview Preparation Tips
On the starting date you'll again message one person(Yashima Kamra) on Skype, they'll give you 'Zulip'(it's an open source chat system, interface is kind of like Discord but too basic) access. Now you need to message in an assigned group in Zulip. The Zulip part is 'Training' in real but good luck getting any support from the other person. He/she will just give you commands, and if you ask any questions or ask for assistance to understand the new process they'll simply ignore that.
Then if you're lucky like me one day they'll report that you're ate fault, you haven't reported so they've revoked your Zulip access.
I have joined there or you can say hoped to work atleast(as it was 4 hours/day job) but that's not possible it seems.
If you're looking for jobs here I'd suggest to give it a try ofcourse so that people can actually know about this company's rubbish people.
I applied via Newspaper Ad and was interviewed in Apr 2022. There were 2 interview rounds.
(1 Question)
- Q1. They will give you some assignment.
(1 Question)
- Q1. General discussion regarding background and nothing
Interview Preparation Tips
Selected
I applied via LinkedIn and was interviewed in Dec 2024. There were 2 interview rounds.
General basic assessment.
(1 Question)
- Q1. They will give you few PDFs to read and then MCQ from that.
Interview Preparation Tips
On the starting date you'll again message one person(Yashima Kamra) on Skype, they'll give you 'Zulip'(it's an open source chat system, interface is kind of like Discord but too basic) access. Now you need to message in an assigned group in Zulip. The Zulip part is 'Training' in real but good luck getting any support from the other person. He/she will just give you commands, and if you ask any questions or ask for assistance to understand the new process they'll simply ignore that.
Then if you're lucky like me one day they'll report that you're ate fault, you haven't reported so they've revoked your Zulip access.
I have joined there or you can say hoped to work atleast(as it was 4 hours/day job) but that's not possible it seems.
If you're looking for jobs here I'd suggest to give it a try ofcourse so that people can actually know about this company's rubbish people.
I applied via Newspaper Ad and was interviewed in Apr 2022. There were 2 interview rounds.
(1 Question)
- Q1. They will give you some assignment.
(1 Question)
- Q1. General discussion regarding background and nothing
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. How to chat with customers proffessionally
- Ans.
To chat with customers professionally, maintain a polite and friendly tone, actively listen to their concerns, provide accurate information, offer solutions, and follow up if necessary.
Use a polite and friendly tone throughout the conversation
Listen actively to the customer's concerns and empathize with their situation
Provide accurate and relevant information to address their queries
Offer appropriate solutions or alter...
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Ageis Customer Service Executive Reviews and Ratings
based on 7 reviews
Rating in categories
|
Customer Care Executive
55
salaries
|  ₹1 L/yr - ₹3.2 L/yr |
|
Senior Executive
47
salaries
| ₹1.5 L/yr - ₹5.3 L/yr |
|
Operations Executive
32
salaries
| ₹1.5 L/yr - ₹4.3 L/yr |
|
Customer Service Executive
28
salaries
| ₹1 L/yr - ₹3 L/yr |
|
Customer Support Executive
25
salaries
| ₹1.3 L/yr - ₹3.6 L/yr |
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