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Ace Facility Management

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4.5

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Ace Facility Management Customer Service Executive Interview Questions and Answers

Updated 3 Sep 2024

Ace Facility Management Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 2 Sep 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Interview 

(2 Questions)

  • Q1. Question on loyality
    • Add your answer
  • Q2. Question on customer dealing
    • Add your answer
Round 2 - Behavioral 

(2 Questions)

  • Q1. How to manage customer
  • Ans. 

    Managing customers involves effective communication, problem-solving, and building relationships.

    • Listen actively to customer concerns and empathize with their situation.

    • Communicate clearly and professionally, addressing their needs and providing solutions.

    • Build rapport with customers by being friendly, helpful, and reliable.

    • Handle complaints and difficult situations calmly and effectively.

    • Follow up with customers to en

    • Answered by AI
    Add your answer
  • Q2. What is the behaviour after dealing rude customer
  • Ans. 

    Stay calm, remain professional, empathize with the customer, try to resolve the issue, escalate if necessary.

    • Remain calm and composed

    • Listen actively to the customer's concerns

    • Empathize with the customer's frustration

    • Attempt to resolve the issue to the best of your ability

    • If unable to resolve, escalate the issue to a supervisor

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for Ace Facility Management Customer Service Executive interview:
  • Customer Service
Interview preparation tips for other job seekers - Be confident,be loyal and never fail whatever the situation is

Top trending discussions

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Interview Tips & Stories
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an operations executive
Job Market Seems to Be Opening Up Again!
I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off! For context: I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups. Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials. What’s been your experience with job hunting lately? Let’s help each other out!
Got a question about Ace Facility Management?
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

BVG India user image Anushika Srivastava

posted on 13 Dec 2023

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. If you're planning to work with BVG I'm telling you it is going to be one of the biggest mistakes of your life. Just don't I'm not trying to demean them but if you want to know why I'm saying like this? Go...
  • Ans. 

    The interviewer expresses negative opinions about working at BVG India Ltd. at Lucknow Airport.

    • The interviewer warns against working at BVG India Ltd. at Lucknow Airport.

    • They mention specific individuals, Pawan Sir and Akash Tiwari, as being horrible and undeserving of their positions.

    • The interviewer suggests experiencing it firsthand to understand their perspective.

    • They conclude by wishing the best and praying for the

    • Answered by AI
    Add your answer
  • Q2. What is your background
    • Add your answer

Customer Service Executive Interview Questions & Answers

Rentokil Pest Control user image Anonymous

posted on 22 Dec 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

General quotations,reasoning, maths etc

Round 3 - HR 

(1 Question)

  • Q1. About yourself, experience, knowledge about company or organization
    • Add your answer
Round 4 - Interaction with GM,ADM &BM 

(1 Question)

  • Q1. About yourself as well as about organization,Sales and marketing skills related questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - This is a well known organization in India and worldwide in pest management sector so first of all job seekers has to know about company profile,also they should have good communication skills.

Customer Service Executive Interview Questions & Answers

Rentokil Pest Control user image Anonymous

posted on 9 Sep 2020

I applied via Referral and was interviewed before Sep 2019. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why you switch the job
    • Add your answer
  • Q2. How can we trust about you give correct answer without cross-verify?
  • Ans. 

    I always ensure accuracy by double-checking information and seeking clarification when needed.

    • I have a strong attention to detail and take pride in providing accurate information.

    • I am not afraid to ask for clarification or seek additional resources to ensure accuracy.

    • I understand the importance of trust in customer service and strive to maintain it through honesty and transparency.

    • I have a track record of providing acc...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - 1st take proper planning to ready for the interview to keep proper knowledge about the company also make some social awareness.

Customer Service Executive Interview Questions & Answers

BVG India user image Anushika Srivastava

posted on 13 Dec 2023

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. If you're planning to work with BVG I'm telling you it is going to be one of the biggest mistakes of your life. Just don't I'm not trying to demean them but if you want to know why I'm saying like this? Go...
  • Ans. 

    The interviewer expresses negative opinions about working at BVG India Ltd. at Lucknow Airport.

    • The interviewer warns against working at BVG India Ltd. at Lucknow Airport.

    • They mention specific individuals, Pawan Sir and Akash Tiwari, as being horrible and undeserving of their positions.

    • The interviewer suggests experiencing it firsthand to understand their perspective.

    • They conclude by wishing the best and praying for the

    • Answered by AI
    Add your answer
  • Q2. What is your background
    • Add your answer

Customer Service Representative Interview Questions & Answers

Sodexo user image Anonymous

posted on 20 Apr 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Can you think of a time you went above and beyond for a customer?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Very easy interview. They basically want to make sure you are a functioning human being.

Customer Service Executive Interview Questions & Answers

Rentokil Pest Control user image Anonymous

posted on 22 Dec 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Aptitude Test 

General quotations,reasoning, maths etc

Round 3 - HR 

(1 Question)

  • Q1. About yourself, experience, knowledge about company or organization
    • Add your answer
Round 4 - Interaction with GM,ADM &BM 

(1 Question)

  • Q1. About yourself as well as about organization,Sales and marketing skills related questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - This is a well known organization in India and worldwide in pest management sector so first of all job seekers has to know about company profile,also they should have good communication skills.

Customer Service Executive Interview Questions & Answers

Rentokil Pest Control user image Anonymous

posted on 9 Sep 2020

I applied via Referral and was interviewed before Sep 2019. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why you switch the job
    • Add your answer
  • Q2. How can we trust about you give correct answer without cross-verify?
  • Ans. 

    I always ensure accuracy by double-checking information and seeking clarification when needed.

    • I have a strong attention to detail and take pride in providing accurate information.

    • I am not afraid to ask for clarification or seek additional resources to ensure accuracy.

    • I understand the importance of trust in customer service and strive to maintain it through honesty and transparency.

    • I have a track record of providing acc...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - 1st take proper planning to ready for the interview to keep proper knowledge about the company also make some social awareness.
More about working at Ace Facility Management

Ace Facility Management Interview FAQs

How many rounds are there in Ace Facility Management Customer Service Executive interview?
Ace Facility Management interview process usually has 2 rounds. The most common rounds in the Ace Facility Management interview process are Behavioral.
What are the top questions asked in Ace Facility Management Customer Service Executive interview?

Some of the top questions asked at the Ace Facility Management Customer Service Executive interview -

  1. What is the behaviour after dealing rude custo...read more
  2. How to manage custo...read more
  3. Question on customer deal...read more

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Ace Facility Management Salaries in India
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₹1.8 L/yr - ₹2.5 L/yr

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Facility Executive
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₹2.5 L/yr - ₹4.2 L/yr

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