Accel Limited Technical Support Engineer Interview Questions and Answers

Q1. How to take remote
Ans. 
To take remote, use remote desktop software like TeamViewer or Remote Desktop Connection.
• Install remote desktop software on both the local and remote computers.

• Obtain the remote computer's IP address or ID.

• Enter the remote computer's IP address or ID in the remote desktop software.

• Establish a connection and enter the required credentials to access the remote computer.

• Once connected, you can control the remote computer
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Q2. How to find critical issue in application
Ans. 
To find critical issues in an application, thorough testing, monitoring, and analyzing user feedback are essential.
• Perform thorough testing of all functionalities and scenarios

• Monitor application performance and logs for any anomalies

• Analyze user feedback and reported issues to prioritize critical issues

• Use debugging tools and techniques to identify root causes of critical issues
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Q1. What is your profession
Ans. 
I am a Technical Support Engineer responsible for providing assistance and resolving technical issues for customers.
• Provide technical assistance to customers via phone, email, or in person

• Troubleshoot and resolve hardware and software issues

• Document and track customer issues and resolutions

• Collaborate with other teams to escalate complex issues

• Provide training and guidance to customers on using products or services
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Q2. What is your good thing
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Q1. Application support regards gstn
Ans. 
Application support for GSTN involves troubleshooting and resolving issues related to the Goods and Services Tax Network.
• Understand the GSTN architecture and how it interacts with various applications

• Troubleshoot connectivity issues between applications and GSTN servers

• Resolve errors related to GSTN API integration

• Provide guidance on GSTN compliance and data validation

• Collaborate with developers and stakeholders to ens
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Q2. Gstn various modules
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Q1. System slowness issue, network issue,laptop hardware issue....
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Q2. Outlook slowness issue
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Q1. What are your salary expectations?
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Q2. Share details of your previous job.
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Q3. Why are you looking for a change?
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Q1. Discussion about job at Siliguri location
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Q1. All about computer knowledge, windows server knowledge.
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Q2. Known printer repair or connection related
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Q1. Normal bgv questuins
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Q2. Bakdgeiud quaryims last company experience salary and all.
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Q1. Basic Knowledge Office 365 , windows installation, Printer support
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Q1. PRINTER TROUBLESHOOTING WINDOWS TROUBLESHOOTING NETWORKING TROUBLESHOOTING
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