24seven Customer Support Executive Interview Questions and Answers

Q1. Witch what phone are you using? and what about your uses .
Ans. 
I am currently using an iPhone X for both personal and professional use.
• I use my phone for communication with clients and colleagues through calls, emails, and messaging apps.

• I also use it for scheduling appointments and managing my calendar.

• For personal use, I use it for social media, entertainment, and staying connected with friends and family.

• The iPhone X's camera is also great for capturing photos and videos for wo
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Q2. I am using MI Brand phone and my use’s is camera photo video editing online payment net banking gaming and ext
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Satisfying Competitive Test

Q1. Related Work History
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Q2. Introduction and
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Q1. What is your Work experience
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Q2. What do you know about retail
Ans. 
Retail involves the sale of goods or services to consumers through various channels such as brick-and-mortar stores, online platforms, and mobile apps.
• Retail involves selling products or services directly to consumers

• It includes various channels like physical stores, e-commerce websites, and mobile apps

• Retailers often purchase products from wholesalers or manufacturers and sell them at a markup to make a profit

• Customer...read more
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Q3. How would you present your self to Coustmer
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Q4. What do you know about conversion
Ans. 
Conversion refers to turning leads or prospects into paying customers through sales techniques and strategies.
• Conversion rate is the percentage of visitors who take a desired action, such as making a purchase or filling out a form.

• Conversion optimization involves testing and improving various elements of a sales process to increase the conversion rate.

• Common strategies for improving conversion include A/B testing, crea...read more
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Q5. What is up sale and cross sale
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Upselling is persuading a customer to buy a more expensive item, while cross-selling is selling related or complementary products.
• Upselling involves convincing a customer to purchase a higher-end version of the product they are interested in.

• Cross-selling involves offering additional products that complement or enhance the original purchase.

• Example of upselling: Suggesting a customer upgrade to a premium version of a s...read more
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Basic mathematics and retail sector questions

Q1. Can you tell me about yourself?
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Q2. What is product knowledge?
Ans. 
Product knowledge is understanding the features, benefits, and uses of a product or service.
• Understanding the features and specifications of the product

• Knowing the benefits and advantages it offers to customers

• Being aware of how the product can be used in different scenarios

• Having knowledge of competitors' products and how they compare

• Being able to effectively communicate the value of the product to potential customers
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Q1. Related to your profile
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Q1. Related to job profile and then some financial questions.
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Q1. Self introduction
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Q2. One on one round
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Q3. Business discussion
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Q1. Great place to start your beauty industry journey, Learn Retail ops, business & customer experience.
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Q2. About you ? career question? why you want to join?
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Q3. When can you join
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Q1. Tell me about yourself
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Q2. Skills and knowledge
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