ZS Service Desk Associate salaries in Pune

Likes

Hardly anything to like about ZS. Probably the Cab facility is the only thing that seems on a better side

Dislikes

...10 am in the morning to 1 am in night, with still expectation to work even more. Salary: A lot of favouritism in terms of bonus and all, salary depends on promotion a lot and because promotion is all straight politics so salary gets impacted, overall for the kind of work done, salary is low. Promotion: Straight politics, if you manager wants, you can be promoted else no one cares for how good your review really is. A lot of politics here Job-security: No job security at all, whenever the team doesn't have much work in pipeline, they start reducing the headcount by putting people on a plan (PIP), have personally seen 3 cases in my team. Company culture: because of too much politics, it's extremely toxic

Likes

- Collaborative Environment - Competitive compensation and good appraisals (Minimum: double digit percentage for average performing employees as well) - Consulting flavour with client facing roles

Dislikes

- Poor Work life balance - Limited tech stack - Favoritism and politics at higher level (almost common for all corporates and not just limited to ZS)

Likes

Salary and bonus is good as compared to core pharma companies

Dislikes

Work life balance and bias among teams isn't good at all. Normal days are 10 am to 10 pm which very often stretchs beyond this as well. The transparency between hierarchies is very questionable. Even after working day and night your manager might question your credibility.

Likes

Salary benefits

Dislikes

Toxic work culture even within the associates, associate consultant, managers. Don't even join as Associate consultant / Consultant with excellent previous track record you will regret later part of your career. No recognition / No respect only home grown associates will be always treated like a gems as If they are awarded from Harvard / Oxford. Not much stuff as business ethics getting worst rated projects by fooling clients. Please avoid joining if you have very good growth trajectory in your previous company choose wise company than ZS even slightly lesser salary comparison.

Likes

1. The compensation and benefits they provide is good. 2. Office is really nicely constructed, you will fell like going to office everyday just because how comfortable the seating and facilities are. 3. Good projects

Dislikes

1. No job security 2. Too much layoff (1000+ this year) when the managers fail to get projects to the team. And the manager is rarely laid off. Its the team who suffers (they have been doing this since years but they have been doing this under the name of counselling off. Where they give some random reasons and put people to PIP and even after people performing well through PIP they give some vague reasons and do layoff). 3. Special recommendation for lateral hires: if you are a lateral higher please find ways to please the managers and the seniors because just hard work won't help you as they will always take sides for the home grown employees. 4. There is a lot of politics and favouritism among various teams. 5. With a lot of companies HRs are the right people to discuss these issues but not with ZS. The HRs are also involved in all these politics and will never be helpful