Xplore-Tech Services Kolkata Customer Service Representative Salaries by 6 Employees

9 - 16 years exp.

₹2.8 Lakhs - ₹3.8 Lakhs

Avg. annual salary

Monthly In-hand Salary

At par with the average Customer Service Representative Salary in BPO Companies for 9 - 16 years of experience

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Salaries in different departments

BFSI, Investments & Trading Customer Service Representative Salary 9 - 12 years exp. (3 salaries)	₹2.8 L/yr - ₹3.8 L/yr
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Customer Success, Service & Operations Customer Service Representative Salary 13 - 16 years exp. (3 salaries)	₹2.8 L/yr - ₹3.4 L/yr

Last Updated: 15 Dec 2024

Companies similar to Xplore-Tech Services for Customer Service Representative in Kolkata

Xplore-Tech Services Customer Service Representative Salary

9 - 16 years exp. (6 salaries)

₹2.8 L/yr - ₹3.8 L/yr

Company name	Avg Annual Salary	Open Jobs
Concentrix Corporation Customer Service Representative Salary 0 - 5 years exp. (134 salaries)	₹1.2 L/yr - ₹4.8 L/yr 10% less
Teleperformance Customer Service Representative Salary 0 - 5 years exp. (70 salaries)	₹1 L/yr - ₹4.5 L/yr 5% less	4 job openings
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Lifestyle Customer Service Representative Salary 0 - 7 years exp. (29 salaries)	₹1.2 L/yr - ₹2.3 L/yr 43% less
Startek Customer Service Representative Salary 0 - 5 years exp. (26 salaries)	₹1.2 L/yr - ₹3.3 L/yr 40% less
Amazon Customer Service Representative Salary 0 - 5 years exp. (14 salaries)	₹2.1 L/yr - ₹4 L/yr 16% more

Customer Service Representative salary at Xplore-Tech Services ranges between ₹2.8 Lakhs to ₹3.8 Lakhs per year for employees with experience between 9 years to 16 years. Salary estimates are based on 6 latest salaries received from various employees of Xplore-Tech Services.

Experience wise Xplore-Tech Services Customer Service Representative salaries in Kolkata

Last Updated: 15 Dec 2024

Experience	Avg Annual Salary
9 years (AmbitionBox Estimate)	₹2.5 L/yr - ₹3.2 L/yr
10 years (AmbitionBox Estimate)	₹2.5 L/yr - ₹3.2 L/yr
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12 years (AmbitionBox Estimate)	₹3.4 L/yr - ₹4.4 L/yr
13 years (AmbitionBox Estimate)	₹2.8 L/yr - ₹3.6 L/yr
15+ years (AmbitionBox Estimate)	₹2.8 L/yr - ₹3.6 L/yr

Similar Designation salaries in Xplore-Tech Services

Customer Service Executive Salary

(27 salaries)

₹1.2 L/yr - ₹2.45 L/yr

Customer Service Associate Salary

(24 salaries)

₹1.09 L/yr - ₹3 L/yr

Customer Care Executive Salary

(19 salaries)

₹1.2 L/yr - ₹3.15 L/yr

Customer Support Executive Salary

(8 salaries)

₹1 L/yr - ₹2.2 L/yr

Senior Customer Service Executive Salary

(4 salaries)

₹2 L/yr - ₹3.1 L/yr

Top skills at Xplore-Tech Services for Customer Service Representative

Complaint Management Customer Service International BPO Hindi English Sales International

Salary related reviews for Xplore-Tech Services

2.9

Rated by 2 employees for salary & benefits

Customer Service Associate in Kolkata

Full Time

Production, Manufacturing & Engineering Department

1.0

• posted on 26 May 2022

1.0

for Salary and Benefits

Likes

On time salary on 1st to 3 rd of the month

Dislikes

No work life balance is there. The shift are just rotational for name and no skill development is there for the employee. There is also lots of politics and the management also doesn't care about our issues . There is no growth.

Salary - Bad

+5 more

Customer Service Associate (working remotely)

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 19 Nov 2023

1.0

for Salary and Benefits

Likes

Only one thing that, if you're a student they'll help you to get your degree by giving CL, and they'll allow to visit college for wfh teams, as long as your manager helps you.

Work-life balance - Excellent

Dislikes

I dislike everything, first no promotion or salary increase. Never ever salary will get increase for 1 rupee, I remember there was an need for TL, because we were working good so manager offered some of us the job not entire team, and we didn't like the profile because no hike and unlimited hours of work. Also I was working from home, at the time of leaving, they tortured me and forced me to visit office for 10 days just to ensure my leaving, just to get my last working day approved, I visit office at 8am then waited there for 11 hrs with my laptop and , manager never give me an update, at the end of the day they asked me to visit again tomorrow. This is the harsh reality.

Salary - Bad

+5 more

Customer Service Associate in Y9, Block EP, Sector 5, Salt Lake, Kolkata, West Bengal, India.

Full Time

Customer Success, Service & Operations Department

1.0

• posted on 02 Apr 2023

1.0

for Salary and Benefits

Likes

Nothing to like honestly.

Dislikes

...Ghosh from kolkata Saltlake sec -v branch . She is very dengerous also a begger. Not paying last month salary and not setteled pf balance.

Salary - Bad

+6 more

Customer Service Executive in Saltlake Sector V

Contractual

Customer Success, Service & Operations Department

3.0

• posted on 05 Mar 2023

2.0

for Salary and Benefits

Likes

You just get a knowledge and experience as a fresher

Dislikes

Salary timing, there are no work culture, most of the times, the systems are not in good condition, the seniors just exaggerate everything. They do not clear last month salary totally, if you do not continue with them.

Salary - Poor

+4 more

Customer Care Executive in Kolkata

Human Resources Department

1.0

• posted on 06 Apr 2022

1.0

for Salary and Benefits

Likes

Work life balance almost zero,asks to log in even in week offs, salary discrepency is in almost every month without any reason, doesn't share attendance sheet & work sheet, salary issues, increments salary hike is worst part- salary hike happens after 3 months, lowest salary, job satisfaction is not there

Skill development - Good

Dislikes

Salary - Bad
Job security - Bad

+4 more

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Salary Discussions, Hike & Promotions

1w (edited)

an inside sales executive

Unexpected job policies: stay or switch?

I recently switched jobs with a 48% hike, and my current in-hand salary is ₹35K. But after joining, I realized a few important things that weren’t mentioned during the interview. 1. No Phones or Bags Allowed – We have to keep them in lockers, which I wasn’t informed about before joining. 2. Working Saturdays – HR said all Saturdays are working but assured that one Saturday off per month would be introduced soon. I can't see that happening anytime soon 3. Phone Policy Confusion – When I asked HR why this wasn’t discussed earlier, they said it’s only for two months and won’t be the case at the new location (which was discussed earlier). But some old employees say the same rule applies there too. 4. Leaves – We get 21 paid leaves a year. I’m already thinking of switching. Would it be too soon to leave within 3 months, or should I stay for at least 6 months? Also, since I just got a good hike, how much can I ask for in my next job?

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Xplore-Tech Services Customer Service Representative Salary FAQs

What is the salary of Customer Service Representative at Xplore-Tech Services in Kolkata?

The average salary of a Customer Service Representative at Xplore-Tech Services in Kolkata typically ranges from ₹2.8 Lakhs to ₹3.8 Lakhs per year, depending on experience (from 9 years to 16 years).

The top 10% of Customer Service Representative in Kolkata at Xplore-Tech Services earn more than ₹3.7 Lakhs per year, and the top 1% earn over ₹3.8 Lakhs per year. Customer Service Representative Salaries at Xplore-Tech Services can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 6 Xplore-Tech Services employees in India.

What is the estimated take home salary of a Customer Service Representative at Xplore-Tech Services in Kolkata?

The estimated take-home salary of a Customer Service Representative at Xplore-Tech Services in Kolkata typically ranges from ₹22,435 to ₹23,912 per month. This is based on the average salary range of ₹2.8 Lakhs to ₹3.8 Lakhs per year for employees with experience ranging from 9 years to 16 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 6 salaries received from various employees of Xplore-Tech Services. Check how we calculate in-hand salary with our in-hand salary calculator.

What are the key skills required to be a Customer Service Representative at Xplore-Tech Services in Kolkata?

To be a Customer Service Representative at Xplore-Tech Services in Kolkata, the key skills required include:

- Complaint Management
- Customer Service
- International BPO
- Hindi
- English

These skills are highly valued at Xplore-Tech Services and are crucial for successful performance in a Software Engineering role.

Which companies offer higher salaries than Xplore-Tech Services for Customer Service Representative in India?

Amazon

₹2.1 Lakhs to ₹4.0 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Xplore-Tech Services, depending on the role and experience level.

What is the salary of a Customer Service Representative in companies similar to Xplore-Tech Services in Kolkata?

The salary of a Customer Service Representative at companies similar to Xplore-Tech Services in Kolkata varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Teleperformance	₹1.0 Lakhs to ₹4.5 Lakhs per year
Concentrix Corporation	₹1.2 Lakhs to ₹4.8 Lakhs per year
Startek	₹1.2 Lakhs to ₹3.3 Lakhs per year
Lifestyle	₹1.2 Lakhs to ₹2.3 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Customer Service Representative at Xplore-Tech Services in Kolkata?

The salary growth for a Customer Service Representative at Xplore-Tech Services in Kolkata depends on factors such as experience, performance, and promotions. On average, a Customer Service Representative in Kolkata can expect the following growth trajectory at Xplore-Tech Services:

Experience	Average Salary Range
9 years	₹2.5 Lakhs to ₹3.2 Lakhs per year
10 years	₹2.5 Lakhs to ₹3.2 Lakhs per year
12 years	₹3.4 Lakhs to ₹4.4 Lakhs per year
13 years	₹2.8 Lakhs to ₹3.6 Lakhs per year

and so on.

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Xplore-Tech Services Customer Service Representative Salaries in Kolkata

Xplore-Tech Services Customer Service Representative salary in Kolkata ranges between ₹2.8 Lakhs to ₹3.8 Lakhs with an average annual salary of ₹. Salary estimates are based on 6 Xplore-Tech Services latest salaries received from various employees of Xplore-Tech Services.