XcelServ Solutions Senior Customer Service Associate Salaries by 4 Employees

3 - 13 years exp.

₹1.2 Lakh - ₹3.8 Lakhs

Avg. annual salary

Monthly In-hand Salary

18% less than the average Senior Customer Service Associate Salary in IT Services & Consulting Companies for 3 - 13 years of experience

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Salaries in different departments

Marketing & Communication Senior Customer Service Associate Salary 3 years exp. (AmbitionBox Estimate)	₹3 L/yr - ₹3.6 L/yr
Aviation & Aerospace Senior Customer Service Associate Salary 13 years exp. (AmbitionBox Estimate)	₹1.1 L/yr - ₹1.3 L/yr
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Food, Beverage & Hospitality Senior Customer Service Associate Salary 5 years exp. (AmbitionBox Estimate)	₹3.4 L/yr - ₹4.1 L/yr

Last Updated: 2 Aug 2023

Companies similar to XcelServ Solutions for Senior Customer Service Associate

Company name	Avg Annual Salary	Open Jobs
Teleperformance Senior Customer Service Associate Salary 0 - 9 years exp. (1.1k salaries)	₹1.1 L/yr - ₹5.2 L/yr 27% more
Firstsource Solutions Senior Customer Service Associate Salary 0 - 6 years exp. (954 salaries)	₹1 L/yr - ₹5.5 L/yr 5% more
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Tech Mahindra Senior Customer Service Associate Salary 0 - 8 years exp. (279 salaries)	₹1.1 L/yr - ₹6.5 L/yr 43% more
Concentrix Corporation Senior Customer Service Associate Salary 0 - 8 years exp. (213 salaries)	₹2 L/yr - ₹6 L/yr 34% more
WNS Senior Customer Service Associate Salary 2 - 12 years exp. (166 salaries)	₹1.6 L/yr - ₹8 L/yr 36% more

Senior Customer Service Associate salary at XcelServ Solutions ranges between ₹1.2 Lakh to ₹3.8 Lakhs per year for employees with experience between 3 years to 13 years. Salary estimates are based on 4 latest salaries received from various employees of XcelServ Solutions.

Experience wise XcelServ Solutions Senior Customer Service Associate salaries

Last Updated: 2 Aug 2023

Experience	Avg Annual Salary
3 years (AmbitionBox Estimate)	₹3 L/yr - ₹3.8 L/yr
5 years (AmbitionBox Estimate)	₹3.4 L/yr - ₹4.3 L/yr
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13 years (AmbitionBox Estimate)	₹1.9 L/yr - ₹2.4 L/yr

Salary related reviews for XcelServ Solutions

5.0

Rated by 1 employees for salary & benefits

Sales Executive in Gurgaon / Gurugram

Sales Department

1.0

• posted on 11 Sep 2021

1.0

for Salary and Benefits

Likes

... the US customer as well as with the Agents. please dont go for this company . Although I am taking a legal action against them regards my salary . I am not letting this company to go away with this kind of Scam putting all the names that i know SR VP . SR manager all people are Fake they dont have any HR department , No management people will get back to you this has to be stopped. Let see how things go with the legal Action

Dislikes

Fake Company doing Scam with the customer as well as with the employee

Salary - Bad

+6 more

Team Lead in Gurgoan

Full Time

Engineering - Software & QA Department

2.0

• posted on 23 Oct 2021

1.0

for Salary and Benefits

Likes

There is nothing to like for this company. beware with this company, they never pay on time. work for 3 month pay for one month, they not paid PF & gratuity for at least 45 employee which i personally know. they not paid salaries for more than 3 month. after resignation they don't do F&F. even they don't reply on any emails.

Dislikes

Don't work with this company. if you work it will be your biggest mistake. company owner- Mr. Senthil, Neha Gulati they are extremely bad.i don't have word to say. they in outside india(US). in india branch- samarjeet saha, pankaj srivastav, vineet singh and others all are fraud.

Salary - Bad

+3 more

Fraud Analyst in Gurgaon / Gurugram

Full Time

Aviation & Aerospace Department

1.0

• posted on 14 Sep 2023

1.0

for Salary and Benefits

Likes

No likes, Neha gulati and senthil ramanujan is wort boss ever. They are nightmare. No salary on time , people just leave and go doesn't matter, no pf on time. No fnf .

Dislikes

U won't like anything in this company. It's a fraud company.

Salary - Bad

+6 more

Travel Consultant in Gurgaon / Gurugram

Other Department

1.0

• posted on 05 Jun 2022

1.0

for Salary and Benefits

Likes

Nothing positive

Dislikes

It is totally a fraud company. They will not pay your salary on time also unnecessary deduction from your actual salary and will never pay your incentive and will create pressure to achieve the target and that is not paid for. You will get your salary ever month after 25th . This is not the good company at all to. work with.

Salary - Bad

+6 more

Travel Executive in Gurgaon / Gurugram

Food, Beverage & Hospitality Department

1.0

• posted on 01 Jun 2022

3.0

for Salary and Benefits

Likes

...any default". The environment which she had created was definitely not friendly. No bonus, no leaves on festivals like Diwali etc even we were supposed to get our salary by end of the month but it came after 2 months. I was literally regretting working there specially during Diwali. I hope Neha Gulati make change in the company's policy.

Dislikes

Salary was never on time, no bonus on festivals, made us work during the weekend.

Skill development - Poor

+5 more

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Salary Discussions, Hike & Promotions

My current CTC is ₹7,80,660, which includes a ₹1,32,000 night shift allowance, and my monthly take-home pay is ₹72,133. I have received a new job offer with a CTC of ₹10,67,231, a monthly take-home pay of ₹83,333, and 192 restricted stock units (each valued at $60, vesting 25% after one year and quarterly thereafter). This new position is closer to my home and does not involve night shifts. The offer letter is attached. I have also requested a ₹95,000 monthly salary increase and am awaiting their response. Could someone advise me on whether I should accept the new offer or remain in my current role?

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XcelServ Solutions Senior Customer Service Associate Salary FAQs

What is the salary of Senior Customer Service Associate at XcelServ Solutions ?

The average salary of a Senior Customer Service Associate at XcelServ Solutions in India typically ranges from ₹1.2 Lakhs to ₹3.8 Lakhs per year, depending on experience (from 3 years to 13 years).

The top 10% of Senior Customer Service Associate at XcelServ Solutions earn more than ₹3.8 Lakhs per year, and the top 1% earn over ₹3.8 Lakhs per year. Senior Customer Service Associate Salaries at XcelServ Solutions can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 4 XcelServ Solutions employees in India.

What is the estimated take home salary of a Senior Customer Service Associate at XcelServ Solutions in India?

The estimated take-home salary of a Senior Customer Service Associate at XcelServ Solutions in India typically ranges from ₹19,992 to ₹21,655 per month. This is based on the average salary range of ₹1.2 Lakhs to ₹3.8 Lakhs per year for employees with experience ranging from 3 years to 13 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 4 salaries received from various employees of XcelServ Solutions. Check how we calculate in-hand salary with our in-hand salary calculator.

Which companies offer higher salaries than XcelServ Solutions for Senior Customer Service Associate in India?

Tech Mahindra	₹1.1 Lakhs to ₹6.5 Lakhs per year
WNS	₹1.6 Lakhs to ₹8.0 Lakhs per year
Concentrix Corporation	₹2.0 Lakhs to ₹6.0 Lakhs per year
Teleperformance	₹1.1 Lakhs to ₹5.2 Lakhs per year
Firstsource Solutions	₹1.0 Lakhs to ₹5.5 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by XcelServ Solutions, depending on the role and experience level.

How the salary growth look like for a Senior Customer Service Associate at XcelServ Solutions in India?

The salary growth for a Senior Customer Service Associate at XcelServ Solutions depends on factors such as experience, performance, and promotions. On average, a Senior Customer Service Associate can expect the following growth trajectory at XcelServ Solutions:

Experience	Average Salary Range
3 years	₹3.0 Lakhs to ₹3.8 Lakhs per year
5 years	₹3.4 Lakhs to ₹4.3 Lakhs per year
13 years	₹1.9 Lakhs to ₹2.4 Lakhs per year

and so on.

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XcelServ Solutions Senior Customer Service Associate Salaries

XcelServ Solutions Senior Customer Service Associate salary in India ranges between ₹1.2 Lakh to ₹3.8 Lakhs with an average annual salary of ₹. Salary estimates are based on 4 XcelServ Solutions latest salaries received from various employees of XcelServ Solutions.