Whirlpool Deputy Manager Customer Service salaries in India

Likes

Work life balance is good. U can get unlimited leaves if you are a permanent employee by fooling that you are WFH. This is what is going on in the company.

Dislikes

...have joined just since a month. That is what happened with 5 people in the team. They hired all of them at once in oct 2024 and fired them even before receiving the first salary. So if you currently have a permanent job then dont join whirlpool even if they offer you 50 or 80 percent hike, bcz they will fire you in just 3 months. This is a very serious thing going on in the company. They have fired 25 contracts employees in engineering team in Dec 24 by telling that they dont see any projection of projects. Also, they will not treat you with respect if you are a contract employee. You will never be absorbed by them in whirlpool bcz they dont even see whether the employee is actually skilled and can do work efficiently. So, this company is a huge red flag if you are joining as a contract employee.

Likes

Job security was not a concern with Whirlpool until March where layoffs were announced globally; salary was on the lower side but pressure wasn't unmanageable until 6 months ago when management changes happened

Dislikes

Culture is a hit or a miss depending on the manager in charge; micromanagement is the name of the game; no succession plan for new hires; appraisal is subpar by industry standards; lack of support from corporate HR in any concerns raised; even one day leaves get rejected at the whims and fancy of the manager in charge

Likes

...ny's balance sheet and impact of one's role on the balance sheet (however minor it may be) is a great feeling 4) Compensation is decent (considering that it is in manufacturing sector ) 5) You get great products at a great discount and that too, without any limit on the number of products

Dislikes

1) Constant churn and layoffs - Lack of job security makes concentration on one's work a difficult task 2) Whirlpool Corporation's global HR policies are blatantly bypassed - one example is that employee's work timings are flexible as per the global policy, however, local HR tracks the timing of each employee and sends the sheet to the managers each month and employees who are not staying back post the office timings are called in on Saturdays. Another example is that employees who utilise their Earned Leaves are punished, the expectation is that employees have to apply for leaves but attend office without punching in. All employees are shown as having taken the mandated off days for record purpose only, whereas they have to come in to work and ensure that they have not marked their attendance. 3) Zero trainings over the past 6 years - If you are already skilled and trained, you can utilise those skills here, but forget learning and development 3) Work-life balance is a myth in many functions, some of the functions, especially manufacturing, are severely under-staffed and some are generously over-staffed 4) Life in functions other than Manufacturing is good - avoid a role in the manufacturing/operations umbrella (Including Supply Chain, Logistics, Manufacturing Engineering, Quality, Operations, Maintenance) 5) Absolute lack of cohesion between various functions means one is constantly on the run trying to undermine other functions and also defending one's own function against allegations by other functions - this time could be easily spent in doing something productive 6) There have been few instances where Safety has taken a back seat, giving priority to Cost over Employee Safety, this is not a norm, but has definitely happened

Likes

Cultural, freedom to learn from other platforms, engagement from activities and event.

Dislikes

high variable pay +10% for mid position, PL creating blocker for employees aspiration for internal movement to different team, low focus on technical exposure through projects.

Likes

Work culture is very good.

Dislikes

Variable in the CTC is between 10% to 15% as performance bonus. As per company performance employee getting this performance amount & not as per individual performance. Most of the times we getting this performance bonus as 0%, 40% due to company poor performance.