Vodafone Idea Customer Success, Service & Operations Department Salaries in Surat

Likes

They give on time salary and give good perks.

Dislikes

Ops Managers are not supportive. They pass their frustuation on TLs and same TL pass thir frustuation on executive. Even HR is also involved with Ops manager. They never behave like neutral decision.

Likes

salary is good

Dislikes

The team I work is for Ireland chat process which is pathetic. team leaders are not at all understanding and there is no work life balance. No professionalism at all. Worst environament I've ever seen. Never ever come for ireland chat process.

Likes

Salary on time, Flexible lunch hours

Dislikes

Have to work even after 6 pm and ON SUNDAYS AS WELL, no upskilling, no promotion, no salary raise, divide and rule, toxic corporate culture, hard work going unnoticed, only flattery promoted

Likes

_VOIS work life balance is excilent. Diferent policies : Paternity/ Maternity leave policy, Graduate policy, policy for child education, flexi leave Facility such as WFM, internet benifits, providing number(Sim) and paying the monthly bill, cab Facility..

Dislikes

TL and Managers are not cooperative than life becomes hel. They will creat atmosphere that will directly or indirect impect/hit on month salary and finally upraisal so no benifits nothing. Experiencing this I feel its not recommended as good working culture.. and not satisfied. This happen from last couple of months and so many people started changing there jobs.

Likes

The incentive and pay is good. Salary is paid timely.

Dislikes

Shift timing and week offs keep changing each week so you cannot plan anything well ahead. Managers are not at all supportive. They believe in hire and fire. Employees do not have any flexibility. Work culture is very toxic. They treat employees as trash and not as an asset of the organization so they keep looking for chances on how to throw you out. You are expected to meet ALL TARGETS EVERY MONTH. Which is unrealistic to expect out of a human being. There are ups and downs mentally and physically as well. They do not consider all these, doesn't matter how long you have stayed in the organization and how exceptionally good numbers were delivered by you in the past. You can be easily discarded by this organization. Zero mental peace and zero work life balance