Total Marketing Support - DS Smith Customer Success, Service & Operations Department Salaries in India

Likes

Rating: 2/5 Likes: Hybrid/WFH work mode

Dislikes

...nced professionals. Cost cutting practices at highest level, wherever required. Don't want to invest in employee's increment but ready to pay lakhs for big office space which remains empty 4 days in a week. Major Client having contract till 2028 And till 2026, other small clients in AMEA region. No major layoffs by management till now. So Good luck and make your decision keeping this in mind, earlier it was good option due to excellent work life balance and culture however this is now all ruined because of SSC head.

Likes

Flexible working hours, that also depends on your manager

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Low Salary, Very low Appraisals( No Discrimination between now, average or top performers), No Learnings, No Cabs, No Food Vouchers, No Outings, Pathetic Management behaves like Puppets

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Seriously you gave money to AmbitionBox to remove my review because i had written reality about "" Sushma Amin "" and Total Marketing- DS Smith.

Dislikes

Toxic Leadership & No Growth – Think Twice Before Joining Since Sushma Amin took over as SSC Head, the work culture has completely deteriorated. Micromanagement is at its peak, and her autocratic leadership style creates a suffocating environment. She makes decisions solely based on her own convenience, often misleading senior management while maintaining complete control over all SSC employees. Unfortunately, European managers and HR trust only her version of events, making it nearly impossible for employees to voice concerns. Her primary focus is cost-cutting at the expense of employee well-being. She manipulates communication to upper management to suit her interests, exploits employees, and offers no real growth opportunities. The SSC, once a great place to work, has now become a cost-saving “fresher’s hub,” where experienced professionals are undervalued, and learning opportunities are nonexistent. Things to consider before joining: No transport facility No canteen, meals, or snacks No rewards or recognition No increments No career growth No learning opportunities No perks or benefits Extreme cost-cutting wherever possible Despite being willing to spend huge amounts on an office space that remains empty most of the week, SSC refuses to invest in employee increments or well-being. While European management itself is excellent and prioritizes people, SSC India has suffered under its current leadership. Currently, major clients have contracts till 2028, with smaller AMEA region clients contracted till 2026. So far, there have been no significant layoffs, but the culture shift has already made it an unpleasant place to work. Final Advice: If you're considering joining, be cautious. The once-great work-life balance and culture are now completely ruined due to poor leadership. Choose wisely.

Likes

1) Hybrid model 2) TMS Colleagues 3) Work life balance

Dislikes

1)Poor communication - From the outset, communication with the TMS Global team was sporadic and unresponsive. Emails and phone calls often went unanswered, leaving me to navigate complex projects without adequate support. 2)Lack of transparency - The Company's leadership was unclear about project expectations, timelines and budget. This lack of transparency led to confusion, delays and cost overrun. 3)Unfulfilled Promises - TMS Global promised a collaborative and supportive work environment but in reality, the team was fragmented, and resources were scarce. 4) Inadequate training - Despite assurances of comprehensive training, I was thrown into complex projects without sufficient guidance or support. Conclusion In conclusion, my experience with TMS Global was disappointing and frustrating. The company's lack of transparency, poor communication and unfulfilled promises made it difficult to succussed in my role. I would caution others to carefully consider their decision to work with TMS Global. Rating breakdown Communication :1/5 Transparency: 1/5 Support: 1/5 Training: 1/5 Overall Experience: 1/5

Likes

I work on an amazing client, they are challenging but also very good. I have progressed so much and get given a lot of responsibility , some days are long but i do not work weekends anymore!

Dislikes

No promotion opportunities for me right now, will see if this comes in future but right now i am learning still which is good