Thomas Cook Contact Center Operations Manager salaries in India

Likes

Company policies are good, salary is always on time. Org. Has stable brand value until its APAC counterpart is sold.

Dislikes

Operational practices of 2006 followed in 2020. Highly human dependent. Technology is extremely week. Management vision is not clear, the decisions taken are frequently evaluated and changed well before implementing them. Lack of vertical communication. Reluctant to face the grasssroot realities of business. Lower and mid level teams are always crushed between expectations and reality of business goals set by Management.

Likes

If you want more work you will get more work But if you want less work still you will get more work

Dislikes

Thomas Cook is a Brand but it's not possible without giving good salary to existing employees rather than providing to employees coming from another company Working hours How the process works is very complicated

Likes

Good work life balance and nice work environment

Dislikes

Salary increment is very low and does not offer good package so anybody who want good package should not join this company Also technology is also very old. If you want to learn new technologies or want to work on new technologies then this is not the place for you.

Likes

Only like that company credits salary on time.. what will credit as incentive and allowance is always undefined to you

Dislikes

Not at all transparent.. you just work from them 24*7 .. still that will not enough.. their is no limit of work.. but have limit of earnings and growth.. they consider client as god and employees as slave...

Likes

Trainings for skill development.

Dislikes

...sure, no incentives on achieving the monthly target hence no motivation to work. Also salary is very less compared to the work & sales targets given.