Third Bridge Customer Success, Service & Operations Department Salaries in Mumbai

Likes

Culture is fantastic, lot of learning opportunities not in the job but through the learning allowance they give.

Dislikes

Promotions are slow, pay is less than industry standards, manager is biased. Even if you complain with proof people will blame you.

Likes

The management is great and the pay is very good if you are performing well. If you like target based environment and you feel you are competitive enough then this is the best choices for you in terms of money. The stress on soft skills makes you really improve your email writing, communication and people management techniques. Its a very small and a close knit team. Functions much like a startup.

Dislikes

Although the target driven atmosphere can become really stressful and sometimes the work hours stretch beyond 9 hrs in the night and you might find yourself working even on weekends. The kind of work is pretty monotonous even though you get promoted. That means even after 3 promotions in the job you might be doing the exact same work.

Likes

The teammates were fun and the pay was great. Since cold calling, in 99% of the job, your persuasion skills improve.

Dislikes

...us. While it calls itself a research company, there is sadly no research done. The pay: Very good and if you hit target you make some more money. Work Culture and leave: The work culture is rigid and the boss and team leaders in the Mumbai office are quite apathetic to family emergencies, issues with fellow colleagues, etc. The official hours are 8.45am - 6pm but more often than not you end up working till 8pm and sometimes even 12am if there is an international client. You are given only 15 days of annual leave and festivals like Diwali, Christmas, Ghanesh Chaturthi, Holi, etc. are all included in these 15 days, so if you want to get a holiday on any of these days you have to apply for it. Further, if too many people have already applied for the same day then you are likely to be spending Diwali at work. You have to explain your reason for taking a long leave and if your reason is not satisfactory, be prepared to be denied leave. Sick leave is also cross questioned even after a medical bill (which is compulsory) is submitted. Career Growth: Promotions are based on how often you meet targets through call conversions. So for some, who can't handle the pressure and the monotonous calling, this can be quite suffocating and depressing. Conclusion: The work culture is terrible and the work itself is depressing. So if money is all you are looking for, then this is your place.