Thinktel Solutions Customer Success, Service & Operations Department Salaries in Kolkata

Likes

The only good part that i like,team leading,everyone in team is very helpful in explaining the work and teaching the work. Adequate support is available from team leaders and colleagues in the work.

Dislikes

Mostly salary, Salary is not increased here👎 and the women washroom is so unhygienic.

Likes

The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team that markets reliable, high-quality products and has a global client base. As a result, I get to travel abroad, especially to the US and Canada. But on-site travel is completely dependent on your project and client’s location. Mine is a US based client and they have some offices in Toronto, hence I got a B1 visa quickly. Another plus point is that my colleagues come from various cultural backgrounds, and we work happily in collaboration. I also like the employee re-hire policy here.

Dislikes

Compensation is decent, but growth is slow. The work pressure is very high. Sometimes, I have to work 14-18 hours straight in a day as I have to attend client calls in the evening and sometimes late into the night. Managers do not value an individuals’ unique strengths, which is why I have to take back my suggestions most of the times. I do receive appreciation emails from my client, but they mostly go unnoticed during my mid-year appraisals. Also, there is no on-job training for freshers, hence senior folks like me have to guide them step-by-step, which is a pain sometimes.

Likes

...gement is transparent. There is a huge cafeteria and gaming arcade for chilling. Company policies are good, appraisals are fair and they give good salary hike and bonus every year.

Likes

The company has no proper structure. It has a nature of blocking salary of employees and hire and fire. They don't even try to provide proper increment or appraisal. No rating system. Its all favourism that works there.

Dislikes

Ambience, Salary, Increment.

Likes

...urther future.. Confidentce level become high to talk with any stranger people.. Will get good salary, incentives, traveling allowences.. And im very happy i was part of such organisation

Dislikes

Yes politics is there in between team mates and seniors, career growth is i seen.. Work pressure also there if u want to be servive long time