Synaptic Customer Support Associate salaries in India

Likes

Decent Salary Package for freshers Comprehensive health insurance

Dislikes

The Research Team based out of Bangalore has an extremely pathetic and toxic culture. The director and the managers especially from the Industrial & Healthcare practice areas are well known for their targeting tactics. They constantly cause mental harassment and have no regard for personal space. The work is boring and it can honestly be automated, the director snubbed an employee who wanted to automate things using GenAI, they restrict innovation and play blame games instead of actually working together and implementing a fine tuned process. The HR department is so focused on getting reviews removed, instead of keeping watch on the practices in the bangalore research team. The HR based out of Bangalore is absolutely biased and nitpicky and here’s the icing on the cake “she reports to the director “ My experience with Synaptic impacted my personal life a lot, I still feel sad for the many employees who are there having a lot of stress and mental health issues caused by such pathetic leadership.

Likes

...ction through monthly all hands meetings. The work is challenging and rewarding. Things, I like primarily are - - Approachable leadership - Fair salary, merit based promotions - Perks (Evening snacks, team lunches, books, insurance that covers family members...) - Freedom to experiment and take ownership - A strong team culture, supportive colleagues, and clear commitment to developing and retaining top tier talent. - Complex projects and rewarding

Dislikes

- Office is good, but location is not ideal - Fast paced and technically challenging environment is not for everyone, specially not for average skilled individuals.

Likes

...nt lead regularly briefs overall team goals. 5. Overall good talent & peers. 6. Compensation is above market standards

Dislikes

1. Sometimes you would feel lack of long term vision. 2. Organisation level offsite hasn't happened for a long time now. 3. Less founder interaction at department level (Analyst Department)

Likes

- minimal hierarchy. Everyone's desk is in one place - salary is above market - They are still hiring in multiple openings unlike some other companies - Very interesting problem with very interesting customers

Dislikes

- Company in the middle of a product transition - Lack of clarity sometimes on overall direction - Founders need to spend more time in the weeds

Likes

- Fellow team members are friendly and always willing to help - Salary is good and the benefits and flexibility at work is good - No rigid hierarchy - Everyone is encouraged to take ownership of their work

Dislikes

- Sometime the overall direction can be unclear