Sophos Technologies Technical Support Engineer salaries in Customer Success, Service & Operations in India

Likes

Good work life balance and good compensation. Job security is there for support team in India. Work culture is good and you get flexibility to work once you are senior.

Dislikes

Not much scope to move out in a different team. Technology training is limited. Teammates are good and cooperative. Rest of all is all good.

Likes

good compensation & benefits. Flexible work culture

Dislikes

Ahmedabad engineering team (earlier cyberoam) was bought by Sophos. Slowly power is shifting to Bangalore, so Ahmedabad team doesn't coopertate to bangalore teams at all. In the name of no-spoon feeding, there is no cooperation, no mentoring, guidance, sharing knowledge etc. Managers from Ahmedabad hardly have any communication with bangalore team. Also there is hardly any communication or reachability in higher management from Sophos. Work wise also, I worked on random non core domain projects. So waste of time. However, there are few teams which operate independently in bangalore & has no relationship with Ahmedabad, which can be a good option.

Likes

You can see greatly talented people around you.Working hour is flexible.

Dislikes

...fe balance is the lowest priority in their list but working hour is flexible. 7. No compensation for on call rotta or weekend work.Not even comp off day.

Likes

Flexible working time Internal culture Work from home facility Mental well-being leaves every year

Dislikes

Bias in salary strcture between different state employees.(i.e Karnataka and Gujarat) Some time work life balance not maintaining Not giving appraisals as expected

Likes

If you are looking for great salary and overall culture this is for you. You can definitely learn to manage time and you will be a Superman if you can atleast make 1 year there. If you adjust here then you can work anywhere easily.

Dislikes

Too much work. Less engineers and lots of calls. Work pressure will be there.