SoftwareONE Service Desk Analyst salaries in Gurgaon / Gurugram

Likes

1. They didn't lay off people during Covid pandemic and did't do pay cut. 2. Team members are supportive and of co-operative. 3. Work from home facility.

Dislikes

1. Often time you would be given more task and you'd have to extend your shift of your own to complete it. This means more work but less man power. For, any minor issue, they picture it in a very big way. Escalation is buzz word here. 2. Lot of manul task and out dated stuffs are used in operation. Thus, nature of the work is burdensum. 3. Lack of quality of communication from management. Any time they can make any changes with all of sudden. 4. The work skill and learning are not transferable to other company or industry. Here, jobs are only tool based.

Likes

1. WFH facilities 2. 5L insurance including parents 3. Office infrastructure 4. Free cab facilities

Dislikes

1. Variable pay inconsistency due to company performance 2. No regular outing or party due to cost cutting 3. Promotions are very less due to less hierarchy 4. Yearly increments for new joiners are very less

Likes

Made good Friends, The Office Infrastructure

Dislikes

...anagement, 1 thing I understood that SoftwareOne is not at all employee-centric. I would not recommend any employee to go to the management or even HR for any grievances other than any salary discrepancy. Why you ask? It's simply because the management is determined to hear the employee but will only listen to the team leader. They don't even try to be discreet about the bias, that's how unaccountable they are. Recently I learned from a colleague that a certain Senior Team Leader with the initials BS (see the irony) gathered data on female employees who had taken maternity leave in the last couple of years and were also working remotely. Allegedly, she terminated their employment, under the guise of "performance-related issues". What a waste of Designation and authority.

Likes

If you work well, ample opportunities are provided to learn and grow.

Dislikes

...e tenured people have left and the ones remaining are desperately looking out. The compensation is not good, appraisal numbers are never good. A Career Development plan is made for each individual but it hardly matters what role you want to take on, what matters more is what the business requires you to do. Whatever monetary rewards the company used to offer are gone with no replacement and the company's goals are never met so you never really get a portion of your variable salary ever. Also, Employee Satisfaction is our core value but we never try to make employees feel valued, they never try to retain anyone or even offer anything remotely close, teams are always understaffed and the employees are always under extreme pressure. Leadership needs to understand that it's gonna cost them much higher to let their star performers leave in long term, the company doesn't run on all freshers. Lastly, some leaders are very rude, they don't know how to talk nicely and get their work done, instead they'll yell on calls non-stop for hours at times.

Likes

There is not so much to talk about SoftwareONE. Nothing to like work their.

Dislikes

...y to the work otherwise management will fire you. Thers is no chilling activity. Company policies for outside is very good to portray the image but inside they make such policies to cut your variable salary. They only figuring out to make the simple work more difficult, time consuming and slow. They give low appraisal after heavy workload. They kept huge chunk of your salary in variable. For that they are constantly working not to disburse you.