SmartDocs Business Solutions Customer Success, Service & Operations Department Salaries in India

Likes

Good Leave policy, On-time salary, Free evening snacks and tea, cofee. Festival celebrations.

Dislikes

...Hire and Fire policy. They fire most of the new joiners during probation period. There could be any reason for firing, your performance may not be good, or they might have no project for you, or they would have found some new employee who would take less salary, or CTO, CEO, CFO would be hiring his relative in the company for which he would need to fire some employee on whose place he would make his realtive to join. If you are a fresher or from a different branch of study than CSE, you may be given a random framework to learn and will be judged within a week on live project. If you cannot perform or need help, you will be fired. However, if you are a relative of the CTO, CEO, or any management team member, your job will be secure regardless of your performance. The work-life balance is terrible. The CEO, who works from home in the US, expects everyone in India to work from the office. Even after working from 10am to 8pm, employees get calls at 10pm to fix issues or bugs they did not create. I personally experienced working for a month straight without a single day off or overtime pay. The management expects excellence but lacks the necessary skills themselves. The CTO cannot communicate properly, making it difficult to understand his ideas and if you didn't work based on his idea or if you misunderstood something which he conveyed then you will get a nice scolding from him and a warning that you will be fired soon. The working culture is very bad. The stress and pressure caused me to cry after a long day and week with no proper sleep. I regretted joining this company every day and would advise others to think twice before joining. Many positive reviews about the company are fake, and employees are often forced to write them. I am really grateful to God that I am not part of this company anymore.

Likes

I think for a healthy life people need to avoid such fraud companies cause company lack in budget there are certainly much more companies elsewhere to work rather than working here

Dislikes

I recently had a misfortune working at smartdocs company and i must say that it was an incredibly frustrating and disheartning experience company’s ourdated methods and treatment of employees left me completely disillusioned.

Likes

Good leave policy, free snacks, team outings etc.

Dislikes

Very unstable company. Follows hire and fire policy based on project requirement. Unprofessional CTO who lacks communication skill. Terrible work life balance. Unprofessional CEO, his famous quote - "please leave this company if you are not ready to work till 2am at night". Genuine recommendation - please do not join this company if you want to live peacefully or grow in your career.

Likes

I like that there are lot of learning opportunities provided. My career starts in this company and salary is poor but you will get the opportunity to work in multiple projects which leads to more knowledge.

Dislikes

This company provides no benefits except medical insurance and cab facility only for late night. Work life balance is poor.