Foundever CRM/Customer Service Manager salaries in India

Likes

nothing

Dislikes

no correct pay prefer bootlickers above production providing individuals no proper coordination between management a lot of false promises but fulfilled nothing management is idiotic people at positions doesn't know how to talk

Likes

The salary, including incentives, rewards, recognition, and the customer handling allowance, is quite good and actually exceeds the amount stated on paper. It was a great opportunity to earn money and gain valuable experience.

Dislikes

I worked for 2 years and consistently delivered outstanding performance, but there were no internal job postings or growth opportunities provided. It feels like you're stuck in the same position indefinitely unless you actively seek favor from seniors. There’s no focus on skill development, and they terminate employees who don’t meet performance expectations, as I witnessed with one of my colleagues.

Likes

Nothing

Dislikes

1. Huge amount of cost cutting 2. No hygiene. 3. No proper guidelines about holidays. If you are working for US client forget getting US off since you work for an Indian company and its vice versa. 4. The leaves here are awful. They'll first take away your comp offs of you take leaves and then casual leaves and so on. 5. Don't come here if you are from another state everyone will alienate you especially the South Indian branch.

Likes

The people are great and environment with colleagues is amazing. The TL's and SME's are also cool

Dislikes

Too strict and too many restrictions all for no good enough reason. ("client rules") Salary is horrendous as per market standards. Growth opportunities are very vague. Swapping out national holidays for common weekoffs Barely any incentives

Likes

The work that we do is amazing, especially everyone on the client side at An*P*an. Our work involves lots of hardcore technical troubleshooting. One of a kind process for any BPO! It's sort of an L1 engineer's work.

Dislikes

EVERYTHING! The culture, the pay, office politics, management. They take employees for granted and the manager Nagraj has no sense on how to speak with the employees. He has an affair in the account with a girl and due to her takes all the other employees in the account for a ride. The HR is also involved in it and knows this well. His manager's are also aware but take no action since he recently got promoted to a director and took an exit from the account. They take employee's personal life and health as a joke! Fully biased towards hi favorite employees and gave appraisal accordingly.