Singapore Airlines Customer Success, Service & Operations Department Salaries in Mumbai

Likes

overall good experience because Pay is good ND opportunity to live in Singapore is awesome benefit Opportunity to see many countries

Dislikes

Singaporeans slightly racist towards Indians and training is tough. Militarian type training

Likes

It was my first company to work with and I have no words to express how amazing this family is. It has given me so much and a lifetime of memories which till date feels like a dream. Job satisfaction was my priority and SQ did it best. Amazing work culture and has discipline from which you can learn life lessons from. Team work is most celebrated and fair opportunities to all. The most thoughtful management of all the companies in the world. Blessed that I have been a part of such great organisation. Thankyou Singapore Airlines for everything. You changed my life.

Dislikes

Nothing really. The management keeps on thinking about new ideas and strategies to keep going the smooth flow of work. Even if there's something we want to suggest to the company, they are open to accept new ideas.

Likes

Main disciple, corporation, dedication and devotion. These are the main aspects which I really liked during my work experience.

Dislikes

Yes career growth is very crucial, but it is very slow in this company and bond is the demerits of this company.

Likes

The efforts put in by Head office in Process improvement, transformation and investing in people training. They communicate well to all the staff about developments. They also try to measure employee satisfaction. But local office people have made a global brand very local and unprofessional

Dislikes

The HR function in India. They don't do anything which a multi national leading airlines HR should do e.g. Resourcing, Compensation review, Ratings, Employee motivation activities like fun activities and outings. Secondly seniors in my dept are all 10yrs+ tenured. And they take pride in that without any concrete contribution to the company growth. They are working with same style of working of 15 yrs back and don't want to learn new smart ways to do same or more job in less time. They resist change big time. They feel their job will go away if they adopt new methods. They neither come up with new ideas nor they appreciate juniors to come up with new thought process. If an idea is shared by juniors then they will demotivate him by saying false things about boss so juniors don't share idea with boss. They make a new joinee feel that they are just baby etc. Also union is a big issue here. Few monkeys are running union and try to place foot in the door against head office initiatives like transformation. They spread negative word among other employees that transformation will take away their job etc. The union has handful of people and they just try to push mngt to grant good increment and bonuses. They didn't want to do anything extra in their role to ensure that company grow faster when there is potential. In short either ther don't know current corporate environment in india or they just ignoring and living in their own imaginary world if SQ. They don't know there are end number of TALENTED people in market who have tried to get in to airline but due to bad luck they are not able to succeed. Otherwise the entire office can be replaced in 24hrs with immensely talented people if given chance. I just wish the head office does critical evaluation of local office to ensure that india office is at par with Singapore office

Likes

The best days of my life were spent there with Singapore airlines. The most professional people I have seen. They take their work and training people very seriously. If aviation is the industry you aim to join then Singapore airlines Will not just fulfill that dream of yours but much more.

Dislikes

Nothing really to dislike but as an employee you have to create a home away from home for yourselves there.