Sharaf DG Call Center Lead salaries in India

Likes

Company is very good

Dislikes

Compensation is decent but growth is slow. The work pressure is very high sometimes, I have to work 14 18 hours straight in a day as I have to attend clients calls in the evening and sometimes late into the night. Manager do not value an individual unique strengths which is why I have to take back my suggestions most of the time. I do receive appreciation email from the customer but they mostly go unnoticed during my mid year appraisal. Also there is no on job training for fresher hence senior folks like me have to guide them step by step which is a pain sometimes.

Likes

...nt policy for the customers, all the processes created keeping in mind customer. Offer you best salary in market.

Dislikes

Training part is completely missing, don't have any process to check impact of induction or OJT. Zero learning. No job security anyone can lose job anytime either its best performer or low performer. No work life balance.Still working with old way thinking, not ready to bring change or innovate/not ready for open culture. very negative work environment. People management is pathetic.

Likes

Teammates was good Company Training also Provided and salary also giving but there is no job Security after 2 months or 6 months if company have problem then company directly Terminate Employee because of only Company Profit & Loss issue

Dislikes

No job Security

Likes

Nothing is good ,Nothing to like

Dislikes

If you want to work in hell join sharaf dg,specially grand mall muscat oman, HR manager works as operation manager,operation manager works as cashier manager, unwanted interfere by finance manager, Duty Manager mr nikhil sadasivan is worst manager i have ever seen,he don't know how to drive the business dumb man, Country manager mr subir mokha, he is Country manager but behaves like sales Associate,lake of maturity,shouts like anything

Likes

Nothing much to like about this company, as it’s work culture is the worst compare with my previous companies

Dislikes

Untrained top management, zero people management skills for the top management executives, worsts country heads with zero knowledge of retail sales and management