Royal Research Customer Success, Service & Operations Department Salaries in Kolkata

Likes

Work culture here is good, we get to learn a lot while working here. TLs are also well cooperative and friendly.

Dislikes

But the problem arises at the time of crediting salary where the company doesn't pay even till after the month ends. You'll get everything here apart from salary which requires to be asked for multiple times.

Likes

They give jobs to freshers who are not getting any job making them employeed

Dislikes

They don't give salary on time. I joined in may and I got May's salary on 15 June.next month I got June's salary on 25th July and I got july's salary on 5th September and still not got August salary as I left the job. You will not get any experience as they need your work quickly. Hence they will ask you to blindly copy and paste codes from chatgpt if you get any technical project. And there is no fixed time to go home. You can't go home if your task is not completed. You can go home even at 9pm if your task is incomplete but you leaving time is 6:30pm

Likes

Wide software platform exposure Good for freshers to learn Morning shift is good for govt job aspirants as they can study

Dislikes

Salary remains pending of 2 months Some of the allocators are uneducated and not well mannered 0 knowledge. No actions agains complains. Leave policy is bad. Overall policy is like dictatorship anything anytime they implement You cannot say anything they threaten to suspend you. The work they produce is of low quality

Likes

For gain knowledge and skills. It helps to improve your writing and business management skills.

Dislikes

Everything is good if you do not need any salary from your work and if you want to work for free then join this company. They don't give salary until you resign like 4 to 5 months is casual tenure. However if you ask for salary then the ultimate solution you get is to resign.... That's it......

Likes

Wide exposure to different software platforms IT department have morning shift (good for students and govt job aspirants) Neat office

Dislikes

...day = holiday 2 Non Paid Leave allowed ( non paid leave) Now comes the twist Cannot take non paid leave on Monday or Saturday ( if you do they will cut salary of Sunday) that means NPL rupees 500+ another Sunday (rupees 500) Rupees 1000 gone. Now they cannot take 2NPL with a CL followed by Sunday. Apparently they count that long leave and will cut salary again. Salary slip of a month generates on 25th to 30th of the next month. Sometimes 3 months salary remains pending and they clear the current month salary and will say they will pay the earlier months later (god knows when they will). New policy Months when workflow is less One week suspension ( no salary for that week) + no salary for casual leave + holidays If you complain about anything either they ignore it or they give you software work that needs to be done by watching a 2 hour youtube video tutorial + 1500 words ( don't ask them because they don't know how to do it). And half time will go in changing systems and installing the software (nobody counts that). Mostly they don't allocate everything in peppex (the platform they use for job submission and writing).....they write 2000 words there but call and tell you to write 3000 words.