Public Sector banks in India Customer Success, Service & Operations Department Salaries in New Delhi

Likes

Allowances , facilities like loans for staff.

Dislikes

Work culture is to be improved from paper pen to digital, level of approvals , remote preference to be given, transfer policies , out of domain related work etc.

Likes

Excellent career opportunities with very good working culture. Policies are transparent & in accordance with Govt guidelines. Management is very approachable with good for employees.

Dislikes

Personally, I donot have any dislikes. I enjoyed fully working in PSB

Likes

You are serving the poor and needy. You are implementing majority of Government sponcerned schemes. Upon financial inclusion and opening large number of Zero balance accounts you have helped Govt as well as people who live below the poverty line are brought into banking channels and Digitalisation.Banks have greatly helped in eradicating Corruption by making direct payments in Govt Welfare Schemes.

Dislikes

Banks Human Resources Management Policy is very weak. I have come across cases wherein they have Charge Sheeted employees on frivilous grounds There is no principal of Natural Justice and you cannot raise your voice against management, they will use the weapon of transfer against you. I have come across a case wherein they have discharged the employee in Depatmental Proceedings and later given the employee for A C B, C B I Prosecution under Prevention of Corruption Act and he is still fighting the case even after leaving the Bank.

Likes

You can explore the best out of your team mates, you can provide customer delight service in the given scope, can get very good training and can part it to your colleagues and who accept challenges, though your job is fully secured justifying your given role to the satisfaction of superiors by virtue of which you get proper recognition there by you will be moved to higher levels in the ladder there by getting higher salaries and appraisals for your good work and you will have good mobility to various places from which you can integrate your self with all cultures and languages and to satisfy your role in national integration by avoiding your role in active politics as per your job role unattatched to any particular political organisation having wide scope of learning in new techniques which can help you for better development in the assigned job role to identify new creative methods for betterment in job role with hour disturbing your work life balance by providing equal importance to official as well as family life.

Dislikes

Normally as the job is secured we reluctant to provide good service. I feel we all should step into the shoes of the customer before doing our extended service and imagine ourselves at the other side of the table so that our attitude will change to 180 degrees.

Likes

Competition compels the employee learn to remain updated. Growth path is well defined. Job security and post retirement benefits permit you focus on your job.

Dislikes

No extra encouragement for hardworking talent. Similar treatment to almost all.