Pepperfry Senior Customer Care Representative salaries in Mumbai

Likes

There is ntg to like about in this company. Everything is worst.

Dislikes

Everything. They pull us out by offering a great salary package & torture us for the rest of life.no skill development.no support from higher authorities.lots of pressure.lot of calling activities.its a living hell..dont join this company no matter what.even if the salary is less try to work in a company that makes you happy guys.

Likes

Anything positive has to be thought of.. and i cannot think of any positive points about the company

Dislikes

Compensation is less, even after a particular growth opportunity a promotion was offered however compensation is not increased to a single penny, and even after 10 months in the new role, a confirmation of the position was also still not given on papers. Sometimes the stretch would increase to 10-11 hours with a single person to manage the entire story of an outlet with multiple and multiple clients walking in. Managers are literally illiterate and do not have sense to talk, they are literally using their position to manipulate the system and cheat to give orders to particular outlets.

Likes

There was nothing to like during my time at pepperfry

Dislikes

...n on Friday leading to work on weekends.. Expected to work after working hours.. No reward or bonus for working overtime or festivals... No recognition for good performance.. Technology department is overlooked in comparison to other departments... 20% of CTC is taken as variable which is dependent on so called performance review which is predefined by the management for all employees based on dependency of the department rather than performance of employees.. Basically you cannot provide your own rating as a reporting manager..

Likes

That they give you a good salary but only to make your life hell.

Dislikes

- No work-life balance. Leaving the office at 8:00 Pm is considered early. - No Job Security at all. You can be asked to leave any day anytime. - Things/Strategy/Vision change every day. Every morning there is a new direction, and new ops to follow. You will not be given time to do actually what you were hired for but other things. In fact, you won't get time to breathe, and soon you will lose motivation. - You are expected to drive everything, even the KRAs of your department. - Flattery and Asslicking - Your role and your KRA can be changed anytime without your consent. If you were hired for Marketing, then tomorrow you could be shifted to Supply Chain or another department, as per whims and fancies of the Management. - Please don't join just because they are giving you a good hike or perk. You can be laid off anytime. Do think about stability and peace of mind. Trust me, you won't get it there. Yes, you will learn a lot but at what cost ??

Likes

I get to learn more in less time in this organisation and salary and reimbursements are at perfect time

Dislikes

...he is every thing in the firm Our manager always talks with a abusive language If the person wants only salary not job security then go in pepperfry as job security is worst in this organisation