Open Destinations Customer Support Manager salaries in Panaji

Likes

2 offs in a week and you also get the option to get your week offs/working days swapped with your colleagues as per mutual convenience.

Dislikes

Their salary structure was very poor and they pay you approx to half of the current market prevailing salary package in the industry. The highest management always keep their clients in dark and always involved in almost everything i.e. they are the only ones who take all the decisions be it even the small decisions of the managers and team leaders which they are supposed to take and they are just kept as puppets with almost no authority, one man show sort of thing is there. Hardly you may get any appraisals and IJPs on time, even if you get that will be very less, very late and given with a biased attitude. May be the presence of a very limited number of other bpo companies in the nearby areas could be the reason for all this.

Likes

Lone weekends

Dislikes

...en pay you on your remaining paid Leaves and other facilities which they should. They just give you your worked days salary in the name of severance.

Likes

Work load & pressure is too much which would help you to cope up with your next job. Experience in handling and working with international clients which is a positive factor.

Dislikes

1) Salary : Joining salary for freshers is Rs13300 (including P.F & insurance) & in hand salary is Rs 11300 which is very less considering the workload & pressure they burden you with. 2) Perfection : After joining, the company expects you to be expert within 1 month in productivity and accuracy. And would generally try to compare your work with existing experienced employees. Also a whole lot of pressure & mental torture is put so that employees can achieve this within 1 month. 3) Management : Management literally treats its employees like a machine. You must be highly accurate in your work, no exception for human tendency of making even slighest errors. Quality manager makes employees cry after even 1 error. They roll out policies for employees without engaging its employees or without considering the opinion of its employees. 4) Work culture : Literally a school. Because of the following points: - Cant' eat on your desk not even a chocolate. (If they catch you eating on your desk or within working area ,they will mark you in your KRA which will directly affect your salary increment. KRA is your monthly performance scores which includes your productivity ,efficiency ,accuracy and your overall behavior) But thankfully drinking tea or cold drink is allowed. - Have to log in/ compensate for tea or coffee breaks. - No talking during work not even once.

Likes

...l, there are lot of unnecessary rules and always more of work and less of money. Leaves, compensation, bonus are very difficult to get in Open Destination,I would suggest not to try this company anytime. Waste of time

Dislikes

Nothing good.I didn't like it at all

Likes

Lower level staff are understanding and helpful

Dislikes

Very poor salary and increments are very pathetic, doesn't provide Increments every year, even if they provide them it's hardly less than 5 percent. Lots of work and there's politics at very level. Higher management fools UK staff and play politics with developer and other staff. Employer doesn't not deliver what is promised in offer letter. They don't provide Increments on confirmation.